Serra Gardendale Kia

Wonderful service and quick oil changes. I came to this location without an appointment. Your staff was beyond helpful and got me in pretty much immediately, despite being busy. My car was do I came to this location without an appointment. Your staff was beyond helpful and got me in pretty much immediately, despite being busy. My car was done in probably less than 30 minutes. Nothing about this experience was negative in the least. More

Great Purchase Came in took test drive salesman was very knowledgeable of all features and answered all my questions. Was able negotiate a great deal with having to Came in took test drive salesman was very knowledgeable of all features and answered all my questions. Was able negotiate a great deal with having to go to Atlanta. Love the car. More

Kia Optima Service I don't know why I am required to give an extended review. Extended reviews should be optional. It almost deterred me from completing the review proce I don't know why I am required to give an extended review. Extended reviews should be optional. It almost deterred me from completing the review process. My service experience was excellent. More

Excellent costumer service, very friendly and willing to work with us. Only thing left out was that the car had been borrowed before doesn’t make a difference b costumer service, very friendly and willing to work with us. Only thing left out was that the car had been borrowed before doesn’t make a difference but as a customer that’s a detail I would have liked to know. Otherwise I’m very pleased with my purchase and glad I was able to get the car I wanted. Thank you so much for everything that was done for us. Compared to other Kia dealers Gardendale is by far the best. Will definitely recommend to others. More

Superior Service The appointment setter, I forgot her name in a friendly manner stated that she called my cell phone several times to inform me of the need for an appo The appointment setter, I forgot her name in a friendly manner stated that she called my cell phone several times to inform me of the need for an appointment reschedule. She saw my husband and said, "I spoke with you !" I explained to her that my work area is a dead cell phone zone. I asked my husband to contact the Serra KIA service department to confirm the time of our scheduled appointment. She was able to inform my husband that our recall appointment had to be rescheduled. Our KIA Soul needed an oil change anyway so my husband asked her if we could have an oil change. Whereupon she responded that we could. The service manager, Kevin was very attentive and helpful after he finished with his customer. We requested that he rotate the tires and put a new tire that we purchased with a rim. He asked me if I would rather have the new tire taken off the rim we purchased elsewhere because it was black and the original rims are silver. All in all I have to say that from beginning, throughout and the end of our visit was handled in a professional and friendly manner. This is not our first time getting an oil change and it will not be the last. Thank you. More

Best Customer Service I would recommend the Kia Service center to everybody I know. Fast diagnostics, impeccable service, and very friendly. Brennon H. was an amazing sales I would recommend the Kia Service center to everybody I know. Fast diagnostics, impeccable service, and very friendly. Brennon H. was an amazing salesman. He worked with me until we found what I was looking for. More

Great Experience Fast and easy purchase of my 2019 KIA Sedona. Very good experience! Was in and out within a few hours. Very easy to work with. Fast and easy purchase of my 2019 KIA Sedona. Very good experience! Was in and out within a few hours. Very easy to work with. More

Recall service The people are friendly and professional, someone is always available to see about your needs from coffee to the restroom. I felt very welcomed. I wil The people are friendly and professional, someone is always available to see about your needs from coffee to the restroom. I felt very welcomed. I will be a return customer More

Amazing Oil changed, washed, looking brand new. Staff are the best, even taking me across rd, an coming getting me when done! Had several employees that helpe Oil changed, washed, looking brand new. Staff are the best, even taking me across rd, an coming getting me when done! Had several employees that helped me. So I don’t know the name of all. Everyone always go out of their way to do their best. I haven’t be so pleased with a service center like this before. I always tell everyone, not only do they take care of you buying a car, but afterwards too. Great vehicle and company. More

Good and Professional Service Good management and salesman. Front desk seemed to not like job. Not friendly in service department. Any prior history of an accident should be mentio Good management and salesman. Front desk seemed to not like job. Not friendly in service department. Any prior history of an accident should be mentioned before a signature from buyer is made. Lastly, very disappointed in the guy that wrote out the contract and gave the papers for the tag. Not professional and self absorbent. More