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Serra Gardendale Kia

Gardendale, AL

3.0
365 Reviews

630 Fieldstown Rd

Gardendale, AL

35071

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Showing 365 reviews

June 16, 2023

The salesmen are very nice and I understand why but some of them go above and beyond. The the repair shop or automotive service department. They are hateful and rude and will actually tell you they are n More

by Blondiroe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jackie Grant, Lisa Neely, Chelsea Davis, Matt Gettys, Don Johnson, Margaret Atchley
June 06, 2023

I bought the car a few months ago and the check engine light has been on most of the time. We took it in multiple times but they could not figure it out.After over three weeks of them have no it they fina More

by Carleray20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Blake hunter
April 28, 2023

They get 1 star because I can't leave 0! I bought a 2014 Jeep Wrangler from Serra Kia (Gardendale) on Saturday, March 25, 2023. Once I got home, I noticed squealing and knocking noises comi More

by john.8ryant.1977
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
The sales managers, Andy Fisher
September 08, 2022

Hello, I made an appointment and took my car to Serra Kia Gardendale. I received a coupon in the mail for service so I made an appointment for and I also told the clerk that my car has been running hot. She More

by dljmail14
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael
Sep 08, 2022 -

dljmail14 responded

Michael of Serra Kia Gardendale, was very unprofessional I’m the service department. Hello, I made an appointment and took my car to Serra Kia Gardendale. I received a coupon in the mail for service so I made an appointment for and I also told the clerk that my car has been running hot. She said that she would make a note of the problem and made me an appointment for June 28,2022. Got my car back on Friday and it was still running hot. I spoke with Michael on the 29th. We talked about the problem, reasons why it would run hot and he kept insisting it was the compressor. I informed him that I had that replaced in 2020. Since he insisted. I approved the work. Thinking since he was the professional in this area, I would get a working car. He first talked about body on the car. I let him know that wasn’t my concern. I was concerned about it getting hot all the time. I paid for a service that was not needed and did not address the problem($1,200.10). Picked up the car on July 1, 2022. That same day it ran hot. On 7/07/2022: We dropped the car off because it is still running hot. After they called me to tell me that it was a cracked thermostat housing and wanted $635 to repair. I thought about that & decided that I’m not giving them another penny. They should have found it the first time when they got $1,210.07. They had no record of the information I gave them and Michael claimed that I turned down services😞I only turned down new tire and body work. He had no notes of my concerns and neither did the clerk that made the appointment. Thermostat housing was replaced and the car is still running hot. That was not the problem either. On July 27, 2022, I called Riverchase Kia and talked with Dylan. I was told to bring it the next day. Before I left he stated, “I know my cars, I can smell oil. It needs a valve cover gasket.” He informed me the the diagnosis would be $199 but would go toward service provided.That’s not the problem. Still running hot. Now they have had my car over a week. Kia techs should know their cars. I need my car fixed and a refund for the unnecessary funds I paid which total over $2K.

March 07, 2022

Hi, my name is Marcus Fleury. I purchased a 2016 Hyundai Veloster from you guys last year and traded it back in after a few months. A month or two before trading it back in, I cam More

by Mfleuryiphone
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew, Kasey
February 22, 2022

Rude And Unprofessional Gave Me A Fake Key To The Mercedes Benz I Purchased From Them Haven’t Had The Car A Month Now It’s Sitting At The Mercedes Benz DealerShip, Then Called Back And Confronted The More

by kinglando416
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Gary Travis
January 01, 2022

They bait and switch you with cars that they want to sell and try to embarrass you when you don’t fall for it! Do not buy from these losers!!!!!! Stay away! Would have given them zero stars if possible! More

by alldpopes
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager but. Don’t know his name. , Gary Travis
December 01, 2021

Very courteous salesman I dealt with but the good stops there, if you have a used vehicle that's in tip top shape or even decent shape they won't offer even half of trade in. I have a 2016 WRX with only 68 More

by Lukejordan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Your so called "mechanics" who have no clue what the xxxx they are doing.
Dec 01, 2021 -

Serra Gardendale Kia responded

Thank you for giving us the opportunity to view your vehicle. It appears that our sales associate may have not communicated our process effectively. With you coming in after hours, our dealership was able to have a mechanic come in and test drive your potential trade in. When driving we did notice a significant noise in the transmission in addition to the clutch issue that you had described. With COVID, the price of parts has gone up significantly and while you were here we researched the price for a new transmission and clutch. The current prices put the transmission and clutch at $4500 plus $1200 labor. Giving a deduction of $5700. While our mechanics are not "Subaru" mechanics, they do have significant experience...but that does not make them perfect and free from failure. We are willing to offer you the opportunity to work with us to increase your trade value for the deficiency. During your visit, you had mentioned that you felt that $18000 would be a fair offer....with an independent inspection at a Subaru shop that is shows our mechanics were incorrect in their diagnosis, we will honor that $18000 value + an additional $1000 for your trouble, as it would be a fair value. We will even pay for the inspection if it shows our diagnosis was incorrect even if you choose not to trade it in to us!! That way you could show other dealers that your car is in good working order and we would be paying for it!! As for the Tacoma you were looking to purchase, it had not been through our inspection process and that was communicated to you. So, we had purchased the Tacoma but had not had the chance to have our mechanics look at it. While that Tacoma will probably not pass our inspection process based on the statements you have made..we have several others that have passed our inspection and can fit your budget... Thanks for your feedback. As mentioned, we know we aren't perfect, and with your proof of inspection we will be happy to make up for it with the additional $1000 in "goodwill"!!! Thanks Serra Kia Management

July 07, 2021

Tried several times to get a live person to contact via email. All I got was several automated messages as well as a fictitious chat line person. Unless you supply your name and number so they can personal More

by dave
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Fictitious chat line person named Jennifer?
December 21, 2020

Worse dealership ever. Gm any fisher biggest peice of xxxx ive ever met. 4 months with a xxxxty car and still cant get any awencers from his hes a complete idiot . More

by bburns206
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie Grant, Lisa Neely, Gary Travis, Seth Franks, Don Johnson, Andy Fisher, Joseph Bibb
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