Serra Gardendale Kia

Knowledgeable Staff They don't try to sell you a car but work to get you the car you want. The staff I worked with was very thorough and knowledgeable about the entire ca They don't try to sell you a car but work to get you the car you want. The staff I worked with was very thorough and knowledgeable about the entire car buying process. This is my first new car and the experience was excellent. More

My Experience with Gardendale Serra Kia was EXCEPTIONAL!!! Where do I start... let’s start with Gary: he’s professional, friendly.... my favorite part of our interaction : Gary was interested EXCEPTIONAL!!! Where do I start... let’s start with Gary: he’s professional, friendly.... my favorite part of our interaction : Gary was interested in knowing who I was and not just selling a car. He asked questions to understand my car needs and price range, after gathering the information Gary reviewed the different trims of the Telluride. Gray does a great job of explaining all features and is very patient. I would recommend anyone to allow Gary to be their Sales Agent he’s passionate about what he’s does and loves people.... the smile on his face when the finance department was able to make it happen for me.... this group is very professional and I’ll never go anywhere else..... I could go on and on about my interaction today..... I’m blessed to know this dealership cares about their customer please go see Gary, Jason, Casey, Seth More

Courteous service, good buy Friendly, courteous, professional staff. Salesman, Lemar made every effort to insure I was happy with the vehicle I purchased. Andy, the sales manage Friendly, courteous, professional staff. Salesman, Lemar made every effort to insure I was happy with the vehicle I purchased. Andy, the sales manager offered a good deal and made sure all was complete. I would recommend this dealership to anyone looking for a new or used vehicle. More

Awesome Customer Service Mrs Kim and her husband Bubba were the best. I’ve never been to a dealership and didn’t spend the whole day there. I was done in 2 1/2 hours with the Mrs Kim and her husband Bubba were the best. I’ve never been to a dealership and didn’t spend the whole day there. I was done in 2 1/2 hours with the entire process. I would recommend this dealership to anyone and if the Christians are still there, go see them they are an AWESOME COUPLE. More

Great service I purchased my car from this dealership in 2016. They keep my car serviced and alert me to anything that may be going on. I am a part of their Kia fam I purchased my car from this dealership in 2016. They keep my car serviced and alert me to anything that may be going on. I am a part of their Kia family. More

Oil change I received an oil change, tire rotation, inspection, and a car wash in the same visit. While I was there my salesperson, Joey Bibb, followed up w I received an oil change, tire rotation, inspection, and a car wash in the same visit. While I was there my salesperson, Joey Bibb, followed up with me and asked me how I liked my car. Great service and personal attention make me feel valued. Thanks Serra Kia! More

Always Incredible Serria Kia of Gardendale is the best when it comes to all of your car concerns. They go above and beyond to make your experience the best. Serria Kia of Gardendale is the best when it comes to all of your car concerns. They go above and beyond to make your experience the best. More

J Slick Joseph Bibb was amazing to work with and provided me with a great car buying experience. No pressure and no haggle. Outstanding job Sir!!! The dea Joseph Bibb was amazing to work with and provided me with a great car buying experience. No pressure and no haggle. Outstanding job Sir!!! The dealership was very nice and made sure I was comfortable. Offered for me to drive multiple vehicles before making my decision. More

Nice folks, but watch 'em! There are some nice folks here & have some pretty good deals on some of their vehicles, but make sure you watch what they try to slip into the contrac There are some nice folks here & have some pretty good deals on some of their vehicles, but make sure you watch what they try to slip into the contract! I take responsibility for letting this happen because the rule "Buyer Beware" is obviously still very important in dealing with Used Car Salesmen! I got, what I consider, a fairly good price on the Santa Fe I recently bought & am very happy with the vehicle so far, but the term "Full Disclosure" is does not appear to be part of the practice here! We negotiated the price/payments with no issues, but when the paperwork was finalized & written up, the Warranty I was told I got with the vehicle ends up costing almost $3,000! Not to mention the $700 DOCK FEE for a USED vehicle! Again, I take responsibility for being a Sucker & expecting a full rundown of all costs, fees & add-on charges. I've had a company vehicle for the past 25 yrs, so I'm a little out of practice dealing with this, but it's still my responsibly! Anyway, my suggestion for negotiating with Serra is to go into the deal expecting to get "Screwed over", but just don't let them do it to you too! Especially dealing with the Mgr in the Truck Dept! If you decide to deal there, BUYER BEWARE! More

Easy and quick service Brought my Telluride in and they took great care of me and my service needs. I was in and out in less than 30 minutes. I definitely recommend Serra Ki Brought my Telluride in and they took great care of me and my service needs. I was in and out in less than 30 minutes. I definitely recommend Serra Kia Service Department for any service needs that you may have. More