Serra Gardendale Kia

Was sold a defective car I came for another car but was pushed towards a different one because they claim the one I wanted had engine problems, but the car they sold me had mu I came for another car but was pushed towards a different one because they claim the one I wanted had engine problems, but the car they sold me had multiple undisclosed issues and they didnt even try to fix them before even selling the car. More

Install window motor and switches, the parts took 3 weeks It took three weeks to get a window motor installed. The power window motor took too long to get it delivered, and the dealer did not have a loaner ve It took three weeks to get a window motor installed. The power window motor took too long to get it delivered, and the dealer did not have a loaner vehicle. More

It sucked From start to finish it was awful I had an appointment and still had to wait 2hr then when they were done they left parts from where they changed the From start to finish it was awful I had an appointment and still had to wait 2hr then when they were done they left parts from where they changed the oil hanging loose had to go to personal shop to fix what they tore up More

Surprise w/ Management I was visiting the dealership to car shop and witnessed a manager dealing with what appeared to be a vendor, I asked the sales representative who he w I was visiting the dealership to car shop and witnessed a manager dealing with what appeared to be a vendor, I asked the sales representative who he was (Andy Fisher, GM). I was surprised at his lack of professionalism towards this vendor. You can learn a lot about a dealership by how they treat their team and vendors. Gardendale is a small town and we try our very best to shop locally (I work locally at a bank) we will NOT shop here again More

Quick and easy purchase. I talked to Seth on the phone about a new vehicle. We set up a time and when I got there I was introduced to Joey Bibb. We talked for a while and then I talked to Seth on the phone about a new vehicle. We set up a time and when I got there I was introduced to Joey Bibb. We talked for a while and then my wife test drove the vehicle. We decided to make a deal and were on our way home with it shortly after that. No headache transaction and Joey and all of the guys there were great to deal with. I would definitely recommend Serra Kia Gardendale. More

Great Experience Great service and people to deal with. They done everything they could to get us our brand new car. Kim was a very great sales woman. I would reccomen Great service and people to deal with. They done everything they could to get us our brand new car. Kim was a very great sales woman. I would reccomend kia of gardendale to anyone! More

Making it right My sale person was awesome this time.he made my buying experience so muck better the second time around. The truck I had to bring back because it brok My sale person was awesome this time.he made my buying experience so muck better the second time around. The truck I had to bring back because it broke down three weeks later. More

Wonderful staff I visited the Gardendale location to get my oil changed last Tuesday (11/05). The oil change itself was pretty quick. The real highlight to this trip I visited the Gardendale location to get my oil changed last Tuesday (11/05). The oil change itself was pretty quick. The real highlight to this trip was my interaction with Gary Nichols. This is a gentleman that cares very much for his customers and he possesses empathy, which is a rare thing anymore in people. He made a stressful trip (wasn’t told the total for services rendered by the lady when we arrived and it ended up being a lot more than what I typically pay at my past dealership) into a wonderful trip. You are incredibly fortunate to have such a caring individual in your ranks. More

Absolutely wonderful experience! I am very pleased with my experience at Serra Kia. The sales manager Jason and the salesman Gary were both friendly, fair and honest. I presented so I am very pleased with my experience at Serra Kia. The sales manager Jason and the salesman Gary were both friendly, fair and honest. I presented some pretty large obstacles that had to be overcome, but Gary and Jason got it done. Gary was very knowledgeable about the vehicle as well. I have had nothing short of absolutely miserable experience with Riverchase Kia, so it was very refreshing to deal with professionals again. Despite Serra Kia being much further away than Riverchase, I will gladly make the drive for future service appointments and would highly recommend Serra Kia to family and friends. More

Great customer service besides the guy getting mad They put two entries on my credit which made my credit score go down six to eight points. I have excellent credit. There was not a need for it to be r They put two entries on my credit which made my credit score go down six to eight points. I have excellent credit. There was not a need for it to be ran twice. The salesman was great, funny and friendly, but the guy that does the paper work was rude when told him that we didnt want the gap and the extended warranty. More