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Serra Ford Gaylord
Gaylord, MI
61 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 61 reviews
June 14, 2023
Dealership is clean and staff are friendly. Just ensure you have everything discussed in writing or it will be changed when you need it. Communication with customer is minimal Just ensure you have everything discussed in writing or it will be changed when you need it. Communication with customer is minimal More
by Juls
Employees Worked With
Kari Jo
June 05, 2023
Used car salesperson, Jill, straight out lied about mismatched color fascia on a used Equinox. Wasted our time and gas, and did not care. Very disappointing. mismatched color fascia on a used Equinox. Wasted our time and gas, and did not care. Very disappointing. More
by kmheidacker
Employees Worked With
Jill
April 07, 2023
Bill Marsh dealer worked hand in hand with my credit union and made buying my F-150 seamless. That’s important because I work third shift and having to finance a different vehicle during the day when I union and made buying my F-150 seamless. That’s important because I work third shift and having to finance a different vehicle during the day when I am normally sleeping upsets my routine however, the process was straightforward and the saleswoman was very competent in her job; and understanding of my predicament. This was my first experience with Bill Marsh, and they made this so comfortable, I am confident they will be the only dealership I go to in the future. Thank you Bill Marsh staff!!! More
by Mark.schmidt21
Employees Worked With
Denise Sharp
September 25, 2022
Kari Jo has been great. I am buying a Jeep Grand Cherokee from out is state. She has help me so much to hopefully get this done by 9/23. I am buying a Jeep Grand Cherokee from out is state. She has help me so much to hopefully get this done by 9/23. More
by Jimmyroberson679
Employees Worked With
Kari Jo
May 27, 2022
I went in to make a cash deal on two vehicles. The one woman sales person ripped my head off and stated that Bill Marsh doesn't negotiate deals with its customers. I am a disabled veteran and I The one woman sales person ripped my head off and stated that Bill Marsh doesn't negotiate deals with its customers. I am a disabled veteran and I was treated like trash!!! My son always bragged up Bill Marsh dealerships since he worked for the quick lube department in one of the Traverse City locations before he was shipped off to the Iraqi war back in early 2004 if I remember correctly. So I decided to see for myself. I have cash in the bank to make such a purchase and this is how the treat their disabled veterans? NO THANK YOU!!!! More
by Disabled Veteran
Employees Worked With
Not available because of my TBI I suffered
March 12, 2021
Older gentleman service writer was really short and rude. Struggled to assist me in simply dropping off my vehicle for service. He was speaking with a woman who seemed to be his friend, at the service counte Struggled to assist me in simply dropping off my vehicle for service. He was speaking with a woman who seemed to be his friend, at the service counter. Made it seem as if their conversation was more important than my business. More
by Brendan
Employees Worked With
Forgot his name, service was that forgettable
