Serra Ford Gaylord

I went to look at a used 2018 Ford Explorer and test drive it. I was very interested. The only thing stopping me from buying it was the drivers side heated seat not working. I notified Denise about the drive it. I was very interested. The only thing stopping me from buying it was the drivers side heated seat not working. I notified Denise about the shaking and the heated seat issue. My car is 4 years older and has working heated seats. She told me it is being sold as is but they would fix the shaking. The next day I called Denise in sales, to ask if they could fix the heated seat I would pay the extra money. She acted like I couldn't afford $500-$800 for them to fix the seat. Denise then got short with me on the phone and stated, "well someone else is test driving it now so I need a yay or nay". She seemed aggravated that she had to go ask about my offer for the heated seat.This was my very first experience with this dealership and it was not a good one. This was enough for me to not want to buy any vehicle from here. More

Jol was great, we were interested in a used Ford Escape and she found one right in our price range and made it happen 😎 and she found one right in our price range and made it happen 😎 More

Excellent service start to finish! Very happy with the new truck I purchased! Never pressured into anything! Very happy with the new truck I purchased! Never pressured into anything! More

Fantastic dealership experience! Bought a gently used 2022 Bronco. I can't remember the salesperson's name but she was extremely nice and helpful. No last minute add-ons or additi Bought a gently used 2022 Bronco. I can't remember the salesperson's name but she was extremely nice and helpful. No last minute add-ons or additions to the price. Just tax, title and doc fee. More

My salesperson Brian was very knowledgeable, professional and helpful with my purchase of a new F-150. He handled everything from start to finish. and helpful with my purchase of a new F-150. He handled everything from start to finish. More

BYERS BEWARE! ! Please proceed with caution if you plan to buy a used vehicle from this establishment. I went in looking at a Used van. I had a lower price point Gi ! Please proceed with caution if you plan to buy a used vehicle from this establishment. I went in looking at a Used van. I had a lower price point Giving me A smaller option of vehicles to choose from. Unfortunately Two days after purchasing my new to me van the Steering rack almost fell off.. Fast-forward two months, and I have finally found out that the van was sold to me with a hole in the roof. This was not Disclosed to me… as a pregnant woman standing at 4’11” There is no way I could’ve seen the rust and hole starting on my own. Because the vehicle was sold to me as is There is nothing they have to do, or are willing to do to help me. This has put me in an extremely tough position all thanks to the scamming of the car industry… Please be aware they maybe hiding something on your used car!! More

Shout out to Joe in quick lube. My friend had a funky smell in her car and he came out and went through the various filters, pinpointed the problem and gave solutions. Nice to see w My friend had a funky smell in her car and he came out and went through the various filters, pinpointed the problem and gave solutions. Nice to see we were not just brushed off. Thanks Joe!! More

The people I have had help me with my purchase of my F150 were friendly and helpful. were friendly and helpful. More

Service department won’t stand behind the work they do. Plus they just fix random things to make a dollar on a job that should be warranty. Plus they just fix random things to make a dollar on a job that should be warranty. More

Bill Marsh Ford in Gaylord is very easy and fast to work with. Brian was a very nice salesperson also! with. Brian was a very nice salesperson also! More