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Serra Ford Farmington Hills - Service Center

Farmington Hills, MI

4.4
89 Reviews

89 Reviews of Serra Ford Farmington Hills - Service Center

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October 02, 2014

Service My vehicle was in for service three different times and the issue still was not fixed. I was given attitude when I contacted the service manager and More

by Jeffner2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dean Short
August 14, 2014

unfriendly, mean, argumentative, phone discussion very loud, The service manager at this facility is by far the worst manager in my 65 years. We have four generations of ford workers and buyers. My wife and I wa More

by bennett754
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dean Short Service Manager
August 02, 2014

Not worth it at all. Aside from when I got my car, any time I have been here for services is horrible. They take about twice as long as they say (which is already ridiculo More

by aburchar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
several
January 13, 2014

After researching other vehicles for hunting and house projects, I decided to keep the one I had and have all the issues tended to. I started with an $6k estimate and was called to ask if instead of perfo More

by ciscoguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dean Short
July 25, 2012

As we all know, finding a dealership that treats you like the customer you are is almost like finding a needle in a haystack. I have visited several dealers for service and honestly am surprised at the lack More

by F150Limited
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Perry
June 07, 2012

I purchased a used car back in November 2011 and started noticing immediately that it was making a weird noise like the air suspension was leaking. I brought my car in for service and after looking over my More

by campbell77
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Dean Scherrer and Karim Abboud
August 11, 2011

For whatever reason the people that works in this place is always cranky. They don't smile at all, any question you ask is answered with a mean attitude. The jobs performed there are ok, but definitely More

by moliere69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
5
June 25, 2009

They just don't care about my problem, and don't listen to me. I've had one of the worst dealer service experiences I've ever had. This dealer service department in my opinion is stuck in 60's when dealer More

by thartge
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patrick service writer
December 18, 2007

This is one of the worst Ford dealerships in the Oakland county area. I went and bought 6 cars - yes 6 cars thru them in a period of 5 years. Only returned to them because the salesman was awesome. The p More

by fordgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service representative
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