Serra Ford Farmington Hills - Service Center

The service was excellent. Frank Derey was very helpful and informative. I was pleased with the whole process. Frank Derey was very helpful and informative. I was pleased with the whole process. More

Brian and the service department were excellent in coordinating my computer part replacement and repair for my infotainment screen for an Explorer ST - D. OLDROYD coordinating my computer part replacement and repair for my infotainment screen for an Explorer ST - D. OLDROYD More

I have been so satisfied with my service at Serra ford in Farmington hills for the last two years each time the same great service Farmington hills for the last two years each time the same great service More

Please allow me a moment to tell you about what a WONDERFUL experience I and my family had with our experience at Serra Ford of Farmington Hills Service Department. First, leadership and great examp WONDERFUL experience I and my family had with our experience at Serra Ford of Farmington Hills Service Department. First, leadership and great example starts at the top and works it way throughout an organization. This is evident by the fact that every individual within that organization has the same mission. That of Customer Satisfaction. That started from the first day and with the first call. If I had to sum up our great experience in the form of one person there, it would be Mr. Brian Cunningham. Brian's behavior is both professional and courteous. He treats clients with dignity and honesty. He is open about the cost of repairs but provides a prioritized option to help you reach you goal. His promises were timely and were carried out as stated. He is an excellent communicator and works diligently to assure that you are kept in the loop. One of his best qualities is that he listens intently. And after listening, he shows evidence of caring and his consideration by offering a solution that his years of experience has shown to be the best proven route to solving your particular situation. You never feel like you are number when talking to Mr. Cunningham, he takes his time and if he doesn't have time at that moment, he says, "This conversation is important to me, I am with another client right now, can I please call you right back... And get this, he calls back. Therefore, Serra Ford has our trust. Thanks Brian and Thanks Serra, Stan Barnes and Family More

The employees are always friendly and the service is good. I also appreciate that they wash the car. good. I also appreciate that they wash the car. More

I took my car in to have the map updated in September 2022. When I got my car back the voice recognition was not working. I found out in May 2023 the map was never updated. I took it in for this visit an 2022. When I got my car back the voice recognition was not working. I found out in May 2023 the map was never updated. I took it in for this visit and they crashed my hard drive which I had to pay for the new one. I repeat “THEY” crashed my hard drive!!!! When I picked the car up and requested the old hard drive “THEY” refused! Michigan Law states I am entitled to the hard drive. I know someone who engineers these type of hard drives and he wanted to look at it to see how it was damaged. I was never a fan of Tom Holzer Ford and I seriously thought that Serra would be better — guess I was wrong. They did not respect my time I had to bring it back up three times. First time they crashed the hard drive had be=to order new one (took 5 days). Took it back was told hard drive was delivered. Took it back and after about 5 hours that day they told me the wrong part was sent this was a Friday. Amazingly, they were able to get the right part by Monday. I truly believe they had the right part just couldn’t get to it so they lied!. Took the car back On Monday third visit hard drive was installed. Requested old hard drive was told it is not a part that they could return I would have to pay $750.00 to get the part. I call hogwash!! Please understand I don’t think this was Scott the Service Managers fault. He did take Friday off which I think that is why my car was not taken care of on Friday. Ok, so I am trying to submit the review and they ask — Would you recommend this service center — I replied NO and it will not let me submit the review. Awesome way to get a YES answer. I am extremely dissatisfied and would not recommend this dealer but I want my review to be submitted so changing it so that you can get this BAD review. More

I had a problem and they are trying to solve it, after a few false starts. few false starts. More

I had an 8:05am appointment for service. Got a call at 7:50am stating my car was ready for pickup. Done before my scheduled time!! Great service and a free car wash to boot. Got a call at 7:50am stating my car was ready for pickup. Done before my scheduled time!! Great service and a free car wash to boot. More

Big Thanks to Jim G in sales, Scott B and Dean in service for helping me out on 6/13/22. I called Jim on a Saturday after hours and left a message asking for help on a bad situation I encountered with my 5+ for helping me out on 6/13/22. I called Jim on a Saturday after hours and left a message asking for help on a bad situation I encountered with my 5+ year old 2017 Escape. I had bought the Escape new from Jim. He called me early Monday morning (about 9am) and I explained to him my problem. After we hung up, he talked to Dean in Service. Jim then called me back and told me to come in and they would take care of my problem. Scott coordinated the repair I needed. By 10:30 am, I was on my way home very satisfied. 6 Stars for helping me. This is the way customer service should be and the way you build loyal customers who don't forget how Serra Ford helped them out! Great Experience. More

Had my son car towed there. Advisor Brian had informed me that it was going to take two weeks for them to look at it regarding the transmission. He also informed that all the dealerships were the same. I had that it was going to take two weeks for them to look at it regarding the transmission. He also informed that all the dealerships were the same. I had my son car towed to another Ford dealership, they had his car fixed within one hour, they were sincere, very nice, offered same day loaner. Nothing like Tom Holzer Ford. Brian asked if we just had the one car? What does that matter? He wasn't willing to assist us. Glad that we left and got service somewhere else where people actually take pride in what they do. Hands down to this dealership. More