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Serra Ford Farmington Hills - Service Center

Farmington Hills, MI

4.4
94 Reviews

94 Reviews of Serra Ford Farmington Hills - Service Center

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November 01, 2023

The dealership checked everything out & found everything needed in that same visit, all is good! More

by Deeokeefe97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Nowacki
Nov 05, 2023 -

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

October 30, 2023

Everyone was very friendly from the beginning to the end. Excellent service and fast. Kept me informed and showed me the filters. Would definetley go back. More

by erikawerner4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashier and the service rep were excellent
Nov 02, 2023 -

Serra Ford Farmington Hills responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 30, 2023

The service department kept me informed and the pickup service personnel were polite and timely. I'd recommend Serra Ford both for sales and service. Good service is hard to find these days. More

by elaine
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Pollock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Serra Ford Farmington Hills responded

Hi Elaine, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

October 17, 2023

Being a new resident to the area, Tom Holmes was very friendly and accommodating when I came in for service. As a result, I have a positive impression of Serra. I am a Ford retiree living at Fox Run. More

by dgwin5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Holmes
Oct 20, 2023 -

Serra Ford Farmington Hills responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

October 17, 2023

They take very good care of my vehicle in the service department. My car was serviced on time as promised & was very clean when I got it back from service. Price for service was better than initial estim More

by sdaniel866
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art Schneider
Oct 20, 2023 -

Serra Ford Farmington Hills responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

October 13, 2023

Went in for oil change, service was prompted, personnel we friendly and helpful, delivery was on time. Thank you for good service. I will be back. More

by Dale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember, sorry.
Oct 16, 2023 -

Serra Ford Farmington Hills responded

Hi Dale, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 06, 2023

I was happy with my service also the time it took to complete my service was as promised. More

by rpick89805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one has in sales
Oct 09, 2023 -

Serra Ford Farmington Hills responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

October 06, 2023

I always take my vehicle to Serra Ford. They do excellent service work, and the staff are very friendly More

by bobjames12897
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Berry
Oct 09, 2023 -

Serra Ford Farmington Hills responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

October 03, 2023

Jennifer listened to my concerns and she suggested a solution that worked for us. Both cars needed work. She made all the arrangements and had our last car delivered to our condo. Due to illness we are More

by Joan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Oct 05, 2023 -

Serra Ford Farmington Hills responded

Hi Joan, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

October 02, 2023

I had some trepidations when my longtime favorite Ford dealership was replaced by Serra. However, my 1st visit (for service) put them to rest. I'll soon be back to sleep my '24 model. More

by richjoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Cunningham, Christine Scherrer
Oct 05, 2023 -

Serra Ford Farmington Hills responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

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