Serra Ford Farmington Hills - Service Center

Dean, in the service department, was professional and kept me informed. He explained in detail what repair was needed. Provided estimate of repair time which was on point, and provided me options for how kept me informed. He explained in detail what repair was needed. Provided estimate of repair time which was on point, and provided me options for how I would wait for vehicle. Dealership is bright, and clean with comfortable waiting area. Customer can wait or utilize their van transport service. More

Many thanks to my Salesperson, Mike Bate and Service Advisor, Jen Nowacki. After several attempts on my part, Mike set-up a service appointment for me and Jen was there throughout the process. They bo Advisor, Jen Nowacki. After several attempts on my part, Mike set-up a service appointment for me and Jen was there throughout the process. They both made my appointment pleasant and positive. I do appreciate their help. More

Fantastic job as always. Art took great care of me and that’s why I continue using Serra Ford for all my service needs Art took great care of me and that’s why I continue using Serra Ford for all my service needs More

Excellent service. The folks are very helpful, especially Frank that we work with. Thanks to the whole team. The folks are very helpful, especially Frank that we work with. Thanks to the whole team. More

Used the collision shop for a factory repair. The time quoted and delivery were spot on. My car looked great and was returned clean. The time quoted and delivery were spot on. My car looked great and was returned clean. More

Correctly diagnosed and identified the source of the problem(oil seepage) and fixed the oil seepage. problem(oil seepage) and fixed the oil seepage. More

Serra Ford has been very easy to work with, and I have always had good results with their service always had good results with their service More

Good Job. Kept me informed the whole time. Id recommend Serra Ford to all my friends. Thank You for great service!! Kept me informed the whole time. Id recommend Serra Ford to all my friends. Thank You for great service!! More

I called the dealership service department to determine whether they had the part to handle a recall on my 2023 Explorer. I was told that the parts were available, and scheduled an appointment for December whether they had the part to handle a recall on my 2023 Explorer. I was told that the parts were available, and scheduled an appointment for December 29 to have the recall completed. I dropped the car off on December 28, and on December 29 the dealership called to say that they did not have the part and it would take 4 to 6 weeks to get that part. It seems to me that the fact that the parts were not available when I was scheduled to take my car in, could have been communicated to me so that I didn’t waste my time taking the car in for the recall. More

Service is quick, coffee is good but most of all: I LOVE my 2020 Fusion my 2020 Fusion More