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Serra Ford Farmington Hills - Service Center

Farmington Hills, MI

4.5
103 Reviews

103 Reviews of Serra Ford Farmington Hills - Service Center

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November 16, 2024

I have always taken my car to this dealership and I am always satisfied with the service. More

by Mollie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Blanchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Serra Ford Farmington Hills responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

November 16, 2024

Professional & courtesy, friendly, helpful, that’s what keep me coming back , when I need service . More

by Norman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Szolach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Serra Ford Farmington Hills responded

Hi, thank you so much for the positive review! If there is anything else we can do to assist you, please let us know! Take care!

November 09, 2024

Sierra got my car fixed and a record time and I truly appreciate that. Don’t express it. More

by Ohenryfarkas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Szolach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Serra Ford Farmington Hills responded

Hi, thank you so much for the positive review! Please let us know if there is ever anything else we can do for you! Safe travels!

November 09, 2024

Had a bit of rough start. I had been told the 129,000 service was $200 when I booked the appointment. When I got there, it was $1,400. So just did the oil change. I do appreci More

by Clhmd78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Molitor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Serra Ford Farmington Hills responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 05, 2024

All work was acceptable and all employees, respectful, and helpful Time to do the work, acceptable, More

by fvitale526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Molitor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Serra Ford Farmington Hills responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 27, 2024

I had not been do this dealership since it became Serra Ford. I went for an oil change & inspection. My car was done in the time promised & the waiting area was nice. More

by Kprueter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Albert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Serra Ford Farmington Hills responded

Hi, thank you for sharing your positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

October 25, 2024

Truck sat for over 4 months before even being looked at, noone returned calls or messages. Got my truck back a week later and the "new" Trans is leaking all over the place More

by Mitchjelonek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
Jan 15, 2025 -

Serra Ford Farmington Hills responded

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (248) 474-1234 and we will do our best to make this better. We hope to hear from you soon.

October 22, 2024

It was a pleasure working with Jordan she was very knowledgeable and helpful with what was needed for my service appointment More

by brenda.carter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Szolach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Serra Ford Farmington Hills responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is ever anything else we can do for you! Safe travels!

October 21, 2024

The service associate new what he talking about and service was done in a tilmely manner More

by Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Molitor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Serra Ford Farmington Hills responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

October 10, 2024

The service I received was very good all through out the process from the moment I pulled in to drop my truck off, through the write up the updates of what was wrong and required for repair. The rerepairs More

by Jimymak67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Molitor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Serra Ford Farmington Hills responded

Hi, we are happy we could make your experience a positive one! We hope you continue to choose Serra Ford Farmington Hills for all your vehicle needs! Take care!

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