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Serra Ford Farmington Hills - Service Center

Farmington Hills, MI

4.4
93 Reviews

93 Reviews of Serra Ford Farmington Hills - Service Center

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September 27, 2024

Provided good service in a timely manner and repair was decent would like to see them make it easier to get a hold of them. More

by Steve.dickinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Molitor
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2024

Completed service at the quoted cost and vehicle was ready on time. Met my expectations. More

by Craig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Albert
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2024

Even when challenged, Service Rep said I needed a service that I later found out was indeed not needed. Negative review was written. Received Email followed up and was asked if I was satisfied with the respo More

by tmaz.2020
Recommend Dealer
No
Employees Worked With
Arthur Schneider
Aug 12, 2024 -

Serra Ford Farmington Hills responded

Hello, we are very sorry to hear of your situation. Based on how this review was submitted, there is no way for us to locate a name or contact information. I'd like to have you reach out directly to our Service Director, Andrew Lietz, at andrew.lietz@serrafordfh.com or (248) 615-2263. He would like to get more details and try and assist as best as he can.

August 01, 2024

On July 19, 2024, I attempted to contact the dealership for a check engine light appointment. I had the codes run at Autozone. I needed to talk to someone since I was not sure if it was safe to drive my More

by W
Service Communication
Recommend Dealer
No
Employees Worked With
Rachel Lanzilotti
July 29, 2024

Noticed a lot of improvement in the service department in the last year. Went in to make an appointment expecting a 1 week wait and was surprised that they did it in 2 hours while I waited. More

by pauliem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Heer
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Turner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen in sales
July 22, 2024

Prompt service. Very friendly and professional. Waiting room was comfortable and appreciated the beverage bar More

by Epkammann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Lanzilotti
June 10, 2024

Service department is terrible. Unable to repair, in 6 attempts, heated seat feature failure and caused other failures in their attempts. More

by penneysr
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Turner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Toppi
Jun 12, 2024 -

Serra Ford Farmington Hills responded

Hello, we regret to hear that you had this experience with us. We would like the chance to talk to you further so please do call us at (248) 474-1234 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

June 02, 2024

Around mid April, 2024 called service advisor at Serra Ford in Farmington Hills, Michigan.Explained that my Screen ( Rear View Camera, etc. ) had gone dark. Made appointment for Thursday, 4/25/24. The per More

by Robert
Recommend Dealer
No
Employees Worked With
John
Jun 03, 2024 -

Serra Ford Farmington Hills responded

We are sorry to hear of your frustrations in dealing with us. It is never our intention to cause added stress or dissatisfaction. Please reach out to our service manager, John Turner, or service director, Andy Lietz. You can reach John at 248-615-2283 or john.turner@serrafordfh.com and Andy can be reached at 248-615-2263 or andy.lietz@serrafordfh.com.

April 07, 2024

Service was excellent, though it took much longer than expected I had a 10 am appointment and didn't leave until 5 pm. More

by teri.ciucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

March 11, 2024

we love Sierra Ford. Everybody’s so kind to us very helpful. We love your service. More

by derosa117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Lanzilotti
Mar 15, 2024 -

Serra Ford Farmington Hills responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Serra Ford Farmington Hills, we value our customers and we look forward to seeing you on your next visit. Take care!

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