Serra Ford Farmington Hills - Service Center

For whatever reason the people that works in this place is always cranky. They don't smile at all, any question you ask is answered with a mean attitude. The jobs performed there are ok, but definitely is always cranky. They don't smile at all, any question you ask is answered with a mean attitude. The jobs performed there are ok, but definitely I am looking for another place to go, When I go to my BMW dealer they threat the people with decency, this people here think they are entitled to do with the customer whatever they want because they are a dealer. Sorry Tom Holzer Ford, there's other places! More

They just don't care about my problem, and don't listen to me. I've had one of the worst dealer service experiences I've ever had. This dealer service department in my opinion is stuck in 60's when dealer to me. I've had one of the worst dealer service experiences I've ever had. This dealer service department in my opinion is stuck in 60's when dealer had so much busines they could just ignore their clients. I have a driveablity problem with my car. They refused to listen to what I was saying, got the car back with the same problem, but $500.00 poorer. They replaced a part but it didn't fix the problem. They haven't called me back. I complained and they have ignored me so far 6-25-09. In my opinion this is terrible service, they're stuck in the 60's. More

This is one of the worst Ford dealerships in the Oakland county area. I went and bought 6 cars - yes 6 cars thru them in a period of 5 years. Only returned to them because the salesman was awesome. The p county area. I went and bought 6 cars - yes 6 cars thru them in a period of 5 years. Only returned to them because the salesman was awesome. The problem is even with a great salesman, their service was horrible. I never knew the status of my vehicle. I was left stranded without at vehicle at 5pm many a service appointments. Their used care sales manager is a crook - to put it nicely. We took our last truck to them, even said that a chevy dealer would give us a better price for the trade in, and he still wouldnt budge. I later bought my car from another Dealership because my salesman moved up at tom holzer. I am a ford family, but this dealer is horrid.. More