Serra Ford Farmington Hills - Service Center

All work was acceptable and all employees, respectful, and helpful Time to do the work, acceptable, and helpful Time to do the work, acceptable, More

I had not been do this dealership since it became Serra Ford. I went for an oil change & inspection. My car was done in the time promised & the waiting area was nice. Ford. I went for an oil change & inspection. My car was done in the time promised & the waiting area was nice. More

Truck sat for over 4 months before even being looked at, noone returned calls or messages. Got my truck back a week later and the "new" Trans is leaking all over the place noone returned calls or messages. Got my truck back a week later and the "new" Trans is leaking all over the place More

It was a pleasure working with Jordan she was very knowledgeable and helpful with what was needed for my service appointment knowledgeable and helpful with what was needed for my service appointment More

The service associate new what he talking about and service was done in a tilmely manner and service was done in a tilmely manner More

The service I received was very good all through out the process from the moment I pulled in to drop my truck off, through the write up the updates of what was wrong and required for repair. The rerepairs process from the moment I pulled in to drop my truck off, through the write up the updates of what was wrong and required for repair. The rerepairs were completed on time under estimate and properly. Truck was washed and ready when I picked it up also. More

Provided good service in a timely manner and repair was decent would like to see them make it easier to get a hold of them. decent would like to see them make it easier to get a hold of them. More

Completed service at the quoted cost and vehicle was ready on time. Met my expectations. ready on time. Met my expectations. More

On July 19, 2024, I attempted to contact the dealership for a check engine light appointment. I had the codes run at Autozone. I needed to talk to someone since I was not sure if it was safe to drive my for a check engine light appointment. I had the codes run at Autozone. I needed to talk to someone since I was not sure if it was safe to drive my car. I could not talk to anyone and had to leave a voicemail at the Service Department. The voicemail said to schedule an appointment online since all service representatives were busy. I then tried to schedule an appointment online and my vehicle could not be found in the system despite purchasing my car here. I then called another Ford Service Department who answered the phone on the second ring. I was told by another dealership that I could drive my car safely. I then utilized the chat service and finally received a call back from the dealership and scheduled my appointment for August 1, 2024 at 8 a.m. The service representative told me that my car may only be diagnosed at the appointment and I may have to bring it back if the part is not in stock. I brought my car to the dealership on August 1, 2024. I was told that I would have to leave my car for 24 to 48 hours to just diagnose my car. There are no loaner cars available and I could be put on a wait list. I could reschedule my appointment once a loaner car is available. The service representative never told me that I had to keep my car at the dealership for 24 to 48 hours to just diagnose it. I do not want to pay $100 for a rental car for a check engine light. The dealership could not tell me when a loaner car would be available. I wasted my time trying to schedule an appointment and then going to the dealership. I have scheduled an appointment with another shop in two weeks. I would not recommend this shop. More