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Serra Chrysler Dodge Jeep Ram Traverse City
Traverse City, MI
12 Reviews
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Showing 12 reviews
October 12, 2009
Unprofessional, Rude, would not service a known & verifiable engine knock under warranty. The service department dropped tool in engine, ran it, potentially damaged the motor and did not do due dili verifiable engine knock under warranty. The service department dropped tool in engine, ran it, potentially damaged the motor and did not do due diligence to check to see if a piston or rod had been damaged. Said they would give an extended 4 yr/48,000 mile warranty on their work, then promptly told a potential buyer of the truck that they would not stand by it and cost me the sale of the vehilce. More
by skizamii
Employees Worked With
Tom Miller / Mike Owen
May 08, 2008
I would recommend buying a car at this dealership! My salesperson Eric Cram, the sales manager Mike West and the finance manager Tammy Reid helped to make my transaction a smooth as silk. The one best B salesperson Eric Cram, the sales manager Mike West and the finance manager Tammy Reid helped to make my transaction a smooth as silk. The one best Bill Marsh price is more than fair. I was taken through the service department for a tour. I spoke with the service manager, Tom Miller and he answered some maintenance question I had and asked me to call him personally if I needed anything. While on the way out, I had the chance to meet Bill Marsh Jr and was thouroughly impressed by the way he carried himself. We even got into a discussion about our younger days and it turns out we knew each other back in Pennsylvania. If you want to be treated honestly and fairly, by all means buy or service your car here. You will be glad you did! More
by christc
Employees Worked With
Tammy Reid, Mike West, Eric Cram, Bill Marsh JR, Tom Miller
