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Serra Chrysler Dodge Jeep Ram Traverse City

Traverse City, MI

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12 Reviews

1655 S Garfield Ave

Traverse City, MI

49686

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Showing 12 reviews

December 05, 2022

Terrible service department it's a brand new lease truck and it's under warranty but they refuse to service it because it was not lease through them they told me to take it back where I got it and that's no More

by handafull12
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
Dec 07, 2022 -

Serra Chrysler Dodge Jeep Ram Traverse City responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (231) 941-4141 at your earliest convenience and we will do our best to resolve this with you.

Dec 07, 2022 -

handafull12 responded

How do you plan on doing that when this is not the first time you guys turn me away

Dec 08, 2022 -

Serra Chrysler Dodge Jeep Ram Traverse City responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (231) 941-4141 at your earliest convenience and we will do our best to resolve this with you.

Dec 09, 2022 -

handafull12 responded

Who do I ask for when I call

October 17, 2019

Terrific Purchased my new vehicle in June from Patrick Burley and was shocked at how well he took care of me and the time he took to make sure that I was getti More

by Andrew23284
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Burley, Andy Terrell, Greg McPherson, Tony Lezon, Mike West
October 17, 2019

Friendly and knowledgeable staff. I brought in my 2019 Ram because at random the cluster would so out while driving. When I arrived at the dealership, I was warmly greeted with a hands More

by ~HappyCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy T.
October 10, 2019

worse service We took our 2013 Dodge Ram to the Bill Marsh in Traverse City in August 2019 and here it is October and they still haven't fixed it . They had us get More

by DevineBrenda54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony and manager
Oct 17, 2019 -

Serra Chrysler Dodge Jeep Ram Traverse City responded

We can assure you that a state and FCA certified technician is and has been working on your vehicle. We apologize for the time it has taken to diagnose, procure parts, and repair your vehicle as the time taken longer than anticipated. Our intention is make sure it is repaired correctly and will do all in our power to get your vehicle back to you. We appreciate your patience during this very complicated repair. Thank You. - Dave Kelsey, Service Manager.

July 19, 2019

Bill Marsh staff lies on their commercials. Bill Marsh has ruined three of my vehicles. There service manager is rude and doesn't understand basic communication. I had a vehicle in there six tim More

by Kaptin Kaos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Only thing nice is the friendliness of the desk staff.
January 02, 2019

Rude and useless sales staff I walked out of this dealership after Steve F. claimed to be “too busy” to assist me. After several minutes of watching him walk around the dealership More

by 1angrysoul
Customer Service
Recommend Dealer
No
Employees Worked With
Steve F
Jan 02, 2019 -

Serra Chrysler Dodge Jeep Ram Traverse City responded

We are very disappointed and concerned to hear this feedback — this is never the experience we want a customer to have. I followed up with our Chrysler team to dig into this more, and on behalf of our team, I want to deeply apologize for the way you were treated. While the end of the year can be a very busy time in the dealership, that is never an excuse for us to fail in the level of service we should deliver to every customer. We greatly value our long time customers and very much appreciate your previous purchases — and we'd like to make this most recent experience right. Our Chrysler manager, Mike, and our General Manager, Scott, are both available to speak with you about your recent experience. I am happy to have one of them follow up with you via phone. Or, Mike can be reached directly at 231-932-6255 and Scott can be reached directly at 231-932-6225. We look forward to hopefully working together with you on this. - Bob R.

November 19, 2018

BILLMarsh Used cars are sold with critcal safety issues.. MY SON AND FIRST PURCHASED A CAR USED WHOLESALE FROM KALKASKA..WHEN WE HAD THE CAR INSPECTED IT NEEDED THOUSANDS OF DOLLARS IN REPAIRS..THEN Randy Wil More

by Christin13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy Wilts General Manager
April 23, 2018

Steer Clear of Kalkaska Service Location. Took my Jeep in for an oil change & software update, and was met with the most obnoxious person behind the service counter named Dennis. Dennis kept More

by Shadow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Emily, Dennis
September 28, 2012

Mark took care of all the details of our purchase of a Jeep Grand Cherokee with ease. He spent 45 minutes explaining the technical workings of the electronics when he delivered the car, set up our cell p More

by danangers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Soper
February 02, 2011

I purchased a used 2007 Dodge Dakota from Bill Marsh November of 2010. I test drove it and it was pulling really hard to the left. They told me that the tires were low and that it needed an alignment. A More

by fileccia12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Manager... very rude
Mar 22, 2011 -

Serra Chrysler Dodge Jeep Ram Traverse City responded

Verified that genuine Chrysler parts, which carry a 12- month, 12000 mile warranty were installed. Also verified that the right outer tie rod was replaced during the recon process and that the left was replaced after the car was sold. Starting in 2009 and again in 2010, our local paper, the Traverse City Record Eagle produced a list of the top businesses in the area called the Hot 100. Over 5,000 ballots were submitted each year to determine that in both years, Bill Marsh was the number 1 place to get your car fixed. Even with the high volume of cars we sell, we pride ourselves on being the reference point for great customer service. In this case, a better inspection and correction of the vehicle would have better served both the customer and the dealership. Thanks for pointing out that our purchase process was smooth and as pleasant as can be. As well as we prepare our used cars for the lot, we always enchourage a second opinion of our mechanical work before making any used car purchase for not only uncovering something we might have missed but to also provide peace of mind before making a used car purchase.

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