Serra Chrysler Dodge Jeep RAM Lake Orion - Service Center

Great emergency service Dawn and the Palace Chrysler Dodge Service Team helped me quickly when my Uconnect + Radio system in my 2014 Dodge Charger R/T developed a glitch and Dawn and the Palace Chrysler Dodge Service Team helped me quickly when my Uconnect + Radio system in my 2014 Dodge Charger R/T developed a glitch and caused a battery drain. Fast support and the units are working great now! Thank you! More

Don't visit unless you're prepared to WAIT Our minivan had an issue with the ABS system-- the ABS engaged randomly on dry pavement, and sometimes made it difficult to stop, since the pedal need Our minivan had an issue with the ABS system-- the ABS engaged randomly on dry pavement, and sometimes made it difficult to stop, since the pedal needed to be pushed on very hard at times. This was a SAFETY ISSUE, and needed to be addressed quickly. Getting an appointment took 4 days, dropped off the van at the appointment time of 9:00am, and got a ride back home (thanks for the hospitality, there), after having explained to the service tech that the work needed to be done by 2:30pm, so the van could be used to pick up our kids from school -- no concerns with the timing were voiced at this time by the dealer staff. Nobody called by 1:00pm, so we called them -- and were told, "We haven't looked at your car, yet, we've been concentrating on Waiters this morning." They explained their system: you may drop off your vehicle from 6:00am, they'll provide you with a ride to your office, or back home; repair staff arrives at 8:00am to start working on the cars, and they start working on vehicles based off of their position in the large queue they have in front of them, and putting a priority on people who "WAIT" at the dealership. Excuse me, but people who go back home are "waiting," too -- just not at the dealership. SO -- if you want to get the "best" service, you need to be there at 6:00am, and wait there for several hours, just to get them to look at your car? Not acceptable. The service tech told us that our 9:00am appointment was to get into the QUEUE, and NOT an appointment to have our vehicle serviced. If I hear all of this correctly, my arrival time (which I made 4 days in advance, no less) makes no difference as to when my vehicle will be serviced, and we can't trust them to do anything in an expeditious manner. We picked up the van, and took it home without being repaired. Net result: we still have a safety problem with our van, planning to take it to an independent mechanic, and have NO interest in returning to Milosch. More

My 2013 Dodge Journey was dropped off at 10:33 for the first oil change and inspection. A phone number was left to be called when the car was ready. According to the final invoice, it was done at 11.0 first oil change and inspection. A phone number was left to be called when the car was ready. According to the final invoice, it was done at 11.01. There was no phone call, even though the service advisor wrote it down. The phone number and Email on the invoice are both wrong, in fact I never had that Email address at all. I was told originally that it would take about 40 minutes. After waiting for a phone call for 1 hour and 15 minutes, I got a ride back to the dealership at 12:15 and stood around in the service area, but no one was available to help. While waiting inside, our salesman approached us and said he would ask the service department what the status was on our car. He didn't come back. At 1:15, I returned to the service area and found my vehicle check up paperwork sitting on the desk and saw my vehicle parked outside with the window wide open and the doors unlocked. Usually the car goes through a car wash, but that didn't happen either. I took the paper to the cashier, got my keys and left at 1:25. My time was wasted waiting for almost 2 1/2 hours beyond the time that the car was ready. No one apologized. Needless to say, I am done with this dealership. More

Great Customer Service and quick! I took my vehicle in for an oil change, early Saturday monring, used the express lane. In and out within 30 minutes. The service employee was knowledgeable and friendly for an oil change, early Saturday monring, used the express lane. In and out within 30 minutes. The service employee was knowledgeable and friendly. I will be back for future service. Thanks again! More

service performed in a timely manner and involved personnel was knowledgeable and friendly the costs were in line with current market situation and are acceptable personnel was knowledgeable and friendly the costs were in line with current market situation and are acceptable More

From my point of entry(Connie), I was dealt with courteously, well informed, with all issues explained completely. Also, your waiting room was clean with good video and reading selections. Great courteously, well informed, with all issues explained completely. Also, your waiting room was clean with good video and reading selections. Great job. Thank you! More

Dawn fit my complex repair on my 2011 Chrysler 200 Convertible in during the busy holiday season. As always she stayed in touch with me as the repair progressed, and the technicians did a great job. Convertible in during the busy holiday season. As always she stayed in touch with me as the repair progressed, and the technicians did a great job. The dealership kindly provided a loaner car so I could run my errands. Outstanding support! More

Everything completed very timely! Shuttle service much appreciated as well. Exceeded my expectations. I did not feel pressured into any additional services. I had a knocking sound and it was diagnosed qu appreciated as well. Exceeded my expectations. I did not feel pressured into any additional services. I had a knocking sound and it was diagnosed quickly and parts were in stock. More

I have had my car in for service 3 times. 1 for a fuel I have had my car in for service 3 times. 1 for a fuel pump 1 for oil change 1 for tire rotaion All three times the men in the service area were I have had my car in for service 3 times. 1 for a fuel pump 1 for oil change 1 for tire rotaion All three times the men in the service area were kind and professional. The only problem I have ever had at this dealership was with the man that sold me the car. I recommend this dealership but never the sales man. More

JIm Gentry & crew ( DAWN), Are the BEST They take care of my fleet like it`s their own,Always prompt,courtious,professional on time,I drive 60 miles (passing 12 other CDJ dealers) to get the BEST exp care of my fleet like it`s their own,Always prompt,courtious,professional on time,I drive 60 miles (passing 12 other CDJ dealers) to get the BEST experience from ANY dealer around Thanks again YOU ROCK More