Serra Chrysler Dodge Jeep RAM Lake Orion - Service Center

Service Dawn is the best employee in the service department. I will also say that Jim has done an amazing job raising the level of the service team. 5+ years Dawn is the best employee in the service department. I will also say that Jim has done an amazing job raising the level of the service team. 5+ years ago, I despised dealing with most of the service people. I have watched over the course of the last 5 years, the poor uninterested in the customer, employees leave and great, trusted service people join. Jim is an amazing manager with a great team. 5 years ago, I wouldn't have ever recommend this department. Today, I can't stop telling people that this is the place to go for ALL service needs. Thanks More

First time at the dealer My first time taking my car in for service. All went well. A recall on my 2014 Cherokee was taken care of and the dealership offers a great deal on oi My first time taking my car in for service. All went well. A recall on my 2014 Cherokee was taken care of and the dealership offers a great deal on oil changes, so I took advantage of that. The only issue is that a problem was found with the left front strut mount and the parts were not in stock. I'll have to schedule another appointment once they come in. All in all, a good experience and everyone was helpful and friendly. A car wash for my filthy car was a nice bonus. More

Despicable. I hate people that lie to me! This dealership has been deceiving, at EVERY turn. From their sales staff that outright lied to me when I purchased this vehicle, to the overrated ser This dealership has been deceiving, at EVERY turn. From their sales staff that outright lied to me when I purchased this vehicle, to the overrated service department that doesn't deserve a 1 star rating much less the 5 star rating they claim to have. Simply...they just can't seem to get things right. Trying to deal with the service manager Jim Gentry was a nightmare in and of itself. Rude, argumentative, and downright nasty to say the least. How he maintains his cushy job is beyond me. I'm buying foreign next time. I've had it with U.S. auto dealers!! More

Highly impressed! I brought my car in for some body work that needed to be done before I turned my lease in, my insurance company complicated things but David handled e I brought my car in for some body work that needed to be done before I turned my lease in, my insurance company complicated things but David handled everything, even worked directly with insurance folks and got everything handled! When the porter brought my car around it looked brand new! First rate experience from making the appointment to checking out...if you have any work that needs to be done I highly recommend Milosh's service department! More

very good let's just say I know dealerships very well and this crew is great.they do very fine work and your vehicle is done on time. let's just say I know dealerships very well and this crew is great.they do very fine work and your vehicle is done on time. More

Excellent Customer Service!! I went through the fast lane oil change early Saturday morning. Quick and great customer service!! I have gained more trust in the milosch service dep I went through the fast lane oil change early Saturday morning. Quick and great customer service!! I have gained more trust in the milosch service department as I have been burned at other auto repair shops this past year. Brandon is an asset to your company. Thanks again!! More

Tie Rod replacement not covered under warranty. I own a 2011 Ram 1500 truck. During a routine oil change and 16 point inspection, I was told my tie rods were suspect to replacement and that it was c I own a 2011 Ram 1500 truck. During a routine oil change and 16 point inspection, I was told my tie rods were suspect to replacement and that it was covered under my precertified warranty. Upon making the appointment to have this repair taken of, I was told it WAS NOT covered under my warranty! I was expecting to pay my $150 deductible and ended up paying full price for the repair. Total cost was $323.00! Although the repair work seems to be of good quality, I am quite dissatisfied with the service department for misleading information. I can provide the names of two service representatives that researched my repair and told me it was covered. I will think twice before coming back here to have my vehicle repaired in the future. More

Best service experience so far! Thank you Dawn and your service team! You rock! Really appreciate the quick turnaround with my vehicle and making sure you had a rental for me immed Thank you Dawn and your service team! You rock! Really appreciate the quick turnaround with my vehicle and making sure you had a rental for me immediately! More

Smooth experience Recently brought my 2013 Grand Caravan in for an oil change service and was greeted by Tyler whom was very courteous and professional. I relaxed in Recently brought my 2013 Grand Caravan in for an oil change service and was greeted by Tyler whom was very courteous and professional. I relaxed in the customer lounge with a coffee and watched a little tv. In about 20 minutes Tyler was back and explained all the service checks that were done. He showed me that I needed wiper blades that they are torn. I told him that I had new wiper blades in the vehicle but have not had the chance to put them on. The service tech's put the wiper blades on at no charge. Which tells me that they show an extra effort to make a customer have a good experience at your dealership. These are reasons why I will continue to bring both of my vehicles to Milosch's Palace CJD. Thank you, Dan More

Normal Service I use Jim Gentry and team for maintenance and service of all my vehicles ('09 Wrangler Unlimited, '14 Challenger, and '14 300). Jim's team acts frien I use Jim Gentry and team for maintenance and service of all my vehicles ('09 Wrangler Unlimited, '14 Challenger, and '14 300). Jim's team acts friendly and professionally, I know that we get trained experts on our vehicles and I feel safer with my family driving vehicles kept up by the dealership, Jim keeps the pricing competitive with multiple oil change deals and seasonal service bundles. Thanks More