Serra Chrysler Dodge Jeep RAM Lake Orion - Service Center

Efficient & competent 2009 G. Caravan had A/C issues and is covered under the extended warranty. Dropped it off for the day and they used the dye to trace the problem to th 2009 G. Caravan had A/C issues and is covered under the extended warranty. Dropped it off for the day and they used the dye to trace the problem to the rear evaporator. Replaced and recharged and I only had to pay my $100 deductible. No issues with coverage - handled very professionally. system seems to be working fine again. More

Quick Oil hange My oil light indicated the 2015 Jeep Cherokee needed its first oil change. Drove into the "fast lane" and got a quick oil change and tire rotation. Fa My oil light indicated the 2015 Jeep Cherokee needed its first oil change. Drove into the "fast lane" and got a quick oil change and tire rotation. Fast, efficient, and friendly service! More

Customer Service! Thank you Jim Gentry. You & your staff exceeded our expectations again! Your service area provides the highest of quality and we only trust our cars Thank you Jim Gentry. You & your staff exceeded our expectations again! Your service area provides the highest of quality and we only trust our cars there. More

my 08 grand cherokee developed a trans problem although I purchased this vehicle elsewhere Terry T suggested I try Palace service they have provided excellent service . I drive from the tip o although I purchased this vehicle elsewhere Terry T suggested I try Palace service they have provided excellent service . I drive from the tip of the thumb ( 100 mi. ) for their service and have found them to be the best factory service I have ever used, well worth the drive. More

Simple oil change Drove in and had an oil change for my 2013 Dodge Dart. It was a great price and done in less than 20mins. I'll be back, Dave Drove in and had an oil change for my 2013 Dodge Dart. It was a great price and done in less than 20mins. I'll be back, Dave More

Brought my 2013 Chrysler 300 in because it would not start. Brought my car in to be looked at because it would not start. It is only 2 yrs old and has 37000 miles on it. It was found that the fuel pump went out Brought my car in to be looked at because it would not start. It is only 2 yrs old and has 37000 miles on it. It was found that the fuel pump went out. They replaced it and only charged me a $50.00 deductible. It was fixed quickly and nicely. More

They took care of me when it was important. I brought my 2012 Rubicon in after installing a lift kit. On the way back from the lift kid vendor, the Wrangler started thowing multiple OBD codes a I brought my 2012 Rubicon in after installing a lift kit. On the way back from the lift kid vendor, the Wrangler started thowing multiple OBD codes at me. Not knowing whether the OBD codes were the result of the lift kit vendor or some other reason, I took my Rubicon to Palace Chrysler / Jeep. I didnt' have an appointment but they tried to accommodate me any way. It turned out that there was a TSB on my PCM and the problem was fixed at no cost by flashing new firmware into my PCM. I was impressed by the good customer service, the courtesy extended to me by the service department staff and the fact that they went out of their way to accommodate me. Thanks to my service consultant Ryan and the rest of the techs in the shop there. You guys made me happy! More

Frustrating, Disheartening, Infuriating First of all I am very particular about my Jeep and only took it to the dealer to be repaired because I was thinking they would stand by there work an First of all I am very particular about my Jeep and only took it to the dealer to be repaired because I was thinking they would stand by there work and have knowledgeable certified technicians that are familiar with my vehicle. But when I leave the dealership in my vehicle that is in worse shape than when I took it in is not acceptable. They will NOT EVER touch another one of my vehicles again. I was quoted a 2 hour service to change a fuel injector seal, I made an appointment and was there before they opened to check it in. I was the first one. Left for work and came back at 4-5 pm with it not complete. Quick basic summary is that I did not make it home with the vehicle without the fuel line coming off and streaming fuel over the top of my engine and steaming off the exhaust manifold. Immediately talked to the service manage and my wife said she has not ever seen me so upset and frustrated. Since they returned my Jeep to me in not drivable condition. I am so glad that my wife did not pick the Jeep up because it may have just burned down on the way home, with the dealer not accepting any part of this unacceptable repair. All would have been my loss. Since I was not getting anywhere with the discussion with the service manager, I ended up writing a 4 page letter with pictures and a video documenting their attempt to repair my vehicle of how I received it. Repaired with non OEM hose and zip ties, Unacceptable!! No response, Then called and issued a CIAR issue with Headquarters and also sent them the letter and pictures and video. No response, I called for updates with no resolve. Months later I get a call from Jim Gentry with a verbal inquire about my experience, Which is a ploy to get the discussion started about trading in my Jeep for a new one. NOT HAPPENING. Told Jim I though that he was calling me back due to the multiple surveys I filled out or CAIR I had submitted, Said he did not remember seeing anything, Emailed him my 4 page letter again and sent him the case numbers, and never heard from him again. I have total lack of trust with this particular dealer. More

Good job Brought my avenger in for brake job...Quote was more than reasonable and very competitive to outside sources...Service guys brought up some additional Brought my avenger in for brake job...Quote was more than reasonable and very competitive to outside sources...Service guys brought up some additional work that they suggested to be done and I took their "shopping list" and had them perform work that was overdue. In spite of the additional scope of work, They got me back on the road the same day. Kudos guys.... More

GREAT Great service. You addressed all the minor problems that I came in for and even replaced parts that I didn't know needed replacing. Best yet, it was Great service. You addressed all the minor problems that I came in for and even replaced parts that I didn't know needed replacing. Best yet, it was done under the warranty. Also, it took much less time than was guessed at. Thanks Again More