Serra Chrysler Dodge Jeep RAM Lake Orion - Service Center

satisfaction! Brought a jeep liberty in for service and was greeted immediately by friendly staff. Tom in service completely understood my needs and took care of ev Brought a jeep liberty in for service and was greeted immediately by friendly staff. Tom in service completely understood my needs and took care of everything in a timely manner.Customer lounge was clean and comfortable and service was outstanding. More

A complete waste of my time! I brought my jeep in because it was pulling to the left terribly. After having my Jeep the entire day I never heard a word from them. I brought my J I brought my jeep in because it was pulling to the left terribly. After having my Jeep the entire day I never heard a word from them. I brought my Jeep in at 6:30am and had to finally call them at 3:30pm to see what was wrong with the Jeep. They told me my brand new tires I bought 3 weeks previously needed to be rotated. They charged me $15 for a rotation and guess what..........the Jeep still pulls to the left. I took it to a tire place and they put my Jeep on a machine and the whole front left wheel is pushed back either due to a bent control arm or something else. They told me to bring it to another dealer to have it looked at. My question is WHY, WHY, WHY would the dealership have not done this or looked into this and the tire place found the problem instead! This is nothing but LAZINESS and pure INCOMPETENCE on Palace Chrysler's part. Thanks for wasting my time and inconveniencing me! More

Highly satisfied! Kudos to Dawn the service adviser for understanding the problem and knowing how to relay the information. And to Devon the service tech for completing Kudos to Dawn the service adviser for understanding the problem and knowing how to relay the information. And to Devon the service tech for completing the repair in a timely manner and returning our vehicle in great condition. Great Service all around! More

Didn't order all the parts for the body work. Took my car in for warranty & custpmer pay body work. Brian did not order the hood to do the warranty repair even though he had 2 weeks notice of when Took my car in for warranty & custpmer pay body work. Brian did not order the hood to do the warranty repair even though he had 2 weeks notice of when I would be in. Instead of getting the job done while I was off work, I had to bring it back a second time. He admitted he messed up, but it still was aninconvenience since I had to take time from work to return. On the plus side, the work done was excellent as everything matches perfectly. Just not happy that with the advance scheduling, you were not able to do everything in 1 visit. More

Had check engine light on and recall needed Jim the service manger, got me right in. I was quite nervous to drive with my check engine light on, especially it had to do with my fuel line. He mad Jim the service manger, got me right in. I was quite nervous to drive with my check engine light on, especially it had to do with my fuel line. He made sure it was done and done right. Thank You Jim Gentry. More

Recall items and oil change with tire rotation. Great job by Dawn as usual! Efficient and the job took the estimated time. Nice lounge to wait! I'd recommend the service to anyone. Great job by Dawn as usual! Efficient and the job took the estimated time. Nice lounge to wait! I'd recommend the service to anyone. More

damaged my car My wife took are car in for brakes ,oil change and trans flush. When she went to pick up the car the said they lost it and it took 40 minutes to find My wife took are car in for brakes ,oil change and trans flush. When she went to pick up the car the said they lost it and it took 40 minutes to find it. When she arrived home I noticed that there was a gash running down the whole side of the car. She took it back up there and had the service guy pull the damage inventory sheet that they use when you take it in so they can not any damage . Nothing about the big gash running down the whole side and I know for a fact that it wasn't there when we dropping it off . They said it didn't happen there .Some how there service guy missed a 7 foot mark on the whole side of the car .yea sound about right. More

oil change I took my Patriot in for a basic oil change and I was in and out in 15 minutes. I've used this dealership as my go to place for over 10 years and excl I took my Patriot in for a basic oil change and I was in and out in 15 minutes. I've used this dealership as my go to place for over 10 years and excluding the times I've had quality control issues with vehicles I've purchased from them overall I've been very happy with their service. More

Service Personal and professional service. Tech explained service requirements and made sure I understood them with no pressure. Oil change and tire rotation Personal and professional service. Tech explained service requirements and made sure I understood them with no pressure. Oil change and tire rotation was quick and easy. Jim Gentry always on hand and accessible if any questions. Love this place. More

Very Professional I came in at 8:00 AM for an oil change and was out the door at 8:19 AM. It doesn't get any better!!!! I came in at 8:00 AM for an oil change and was out the door at 8:19 AM. It doesn't get any better!!!! More