Serra Chrysler Dodge Jeep RAM Lake Orion - Service Center

Maintenance and tire fix I have been to there service department twice now. Same placed I purchased my Jeep. One I scheduled and appointment and the other I just showed up wit I have been to there service department twice now. Same placed I purchased my Jeep. One I scheduled and appointment and the other I just showed up with a flat tire. I was out in 30 minutes, the took care of me right away. Happy with both visits! More

Fast Service Went in for an oil change and a minor repair. Was in and out in less that an hour. Oil change, tire rotation and minor warranty repair. Excellent Went in for an oil change and a minor repair. Was in and out in less that an hour. Oil change, tire rotation and minor warranty repair. Excellent job! More

My Radio My appointment time was honored and the new radio was installed in less than the proposed time expected. Dion was awesome getting my vehicle in & out My appointment time was honored and the new radio was installed in less than the proposed time expected. Dion was awesome getting my vehicle in & out in less than an hour. More

Great service I had a transmission leak called and talked to Tom Ross brought my Jeep right in and he took GREAT care of my problem. Tom went above and beyond to as I had a transmission leak called and talked to Tom Ross brought my Jeep right in and he took GREAT care of my problem. Tom went above and beyond to assure me everything would be taken care of.. More

Milosch's friendly service I have never had a problem with the wonderful service from Milosch. I leased a brand new 2016 Jeep Cherokee from another dealership and it broke down I have never had a problem with the wonderful service from Milosch. I leased a brand new 2016 Jeep Cherokee from another dealership and it broke down on Christmas. I had it towed to Milosch and they took care of me no problem. Gave me a loaner and have my Jeep back and was well taken care of! The service people are friendly. I will always go to them for service! More

Collision Shop Repair The estimate was performed by Dave as well as the coordination of scheduling, timing and repair. The timeline was performed as stated and the car repa The estimate was performed by Dave as well as the coordination of scheduling, timing and repair. The timeline was performed as stated and the car repair looked first class. Overall very satisfied. More

Efficient Service Brought my 2015 Jeep Cherokee in for a safety recall on the air conditioning hose. Service manager explained what they needed to do. I explained that Brought my 2015 Jeep Cherokee in for a safety recall on the air conditioning hose. Service manager explained what they needed to do. I explained that I had to be at my Grand-daughter's Christmas program in Troy in 2 hours. He said they will do their best. We had a nice chat about moving to Michigan from New York. The repairs were completed with lots of time to drive to the Christmas program. I was pleased and my Grand-daughter was happy too! More

Quick and Efficient Express Lane Recent Express Lane experience very positive. Friendly, attentive Service Writer and service performed in short order in what looked like a busy time Recent Express Lane experience very positive. Friendly, attentive Service Writer and service performed in short order in what looked like a busy time for the shop. Well appointed waiting area with good WiFi connectivity. More

Recall work done efficiently and treated with respect. I dropped my 2014 Dodge 1500 truck off for recall work the night before. Service tech was polite and friendly. He called the next morning to advise I dropped my 2014 Dodge 1500 truck off for recall work the night before. Service tech was polite and friendly. He called the next morning to advise the work was complete and (although I am somewhat outside the typical distance for a transport to the dealership) he managed to get a pick-up approved saving me and my wife about 2 hours of shuffling around in the evening. My transported was exceptionally nice and punctual. Additionally, when I picked it up the truck was washed ( I live on a dirt road and it rained all day the day before?? So far so good! More

Tire service I'm sure my right rear tire was defective from the time I bought my new 2015 Jeep Grand Cherokee. The tires were all inflated to 41 psi when I took i I'm sure my right rear tire was defective from the time I bought my new 2015 Jeep Grand Cherokee. The tires were all inflated to 41 psi when I took it off the lot. Soon afterwards, the right rear was down to 36 psi. I had my husband look at it and he said that the sticker on the door said they all should be 36 psi so he made them all the same. Soon after that, I got a flat tire on the right rear at NIGHT. I tried to change myself but the owner's manual says to see the DVD to learn how to disable the Quadra-Left air suspension. How am I supposed to do that at the side of the road when the DVD is at home and I don't have a DVD player in the car anyway. So it was going up and down itself while on the jack and was quite scary. I called AAA but a good Samaritan changed it before they got there. I took it to Milosch's Palace dealer where they charged me to patch it. Soon after that, it started leaking air again. It was night AGAIN so I took it straight to the dealer and my husband picked me up. The dropbox was very convenient and they were working on it already when I called around 8 am. That was very good service. The tire could no longer be repaired so I had to buy a new one. They had it replaced and came to get me by 9 am. The service department did a good job. The tire was disappointing. I would give 5 stars but again the new tire was inflated to 41 psi while all the other are at recommended 36 psi. What's up with that? What should the tire be inflated to??? More