Serra Chrysler Dodge Jeep RAM Lake Orion - Service Center

Excellent, prompt service. Overall a good job with good service. Staff always friendly and informative. Overall a good job with good service. Staff always friendly and informative. More

Very friendly and efficient. Nice waiting area. Always return vehicle washed. A favorite dealer I would recommend. Nice waiting area. Always return vehicle washed. A favorite dealer I would recommend. More

Good service quick turnaround pleasant people I would definitely recommend a collision shop to a friend definitely recommend a collision shop to a friend More

The guy that put in my windshield on my 2021 Challenger did an awesome job. They wrote it up as a charger. Boy hate that when that happens . It's all good. Have a Great week. did an awesome job. They wrote it up as a charger. Boy hate that when that happens . It's all good. Have a Great week. More

Back in July called to make an appointment for a four wheel alignment for the 2016 Compass and was told the earliest appointment would be August 17th. Showed at 15 minutes early on the 17th and was infor wheel alignment for the 2016 Compass and was told the earliest appointment would be August 17th. Showed at 15 minutes early on the 17th and was informed it would take approximately two and half hours. Three hours later I needed the car back for my next appointment and was told that they had not even started working on the alignment. Someone should have told me that this was not going to work out on this day. Total waste of three hours. Very disappointing. More

Do not recommend. Put 1k+ miles on my brand new vehicle when it had to be brought in for service with only 74 miles. No communication to me about needing to put so man Put 1k+ miles on my brand new vehicle when it had to be brought in for service with only 74 miles. No communication to me about needing to put so many miles on it. Had my vehicle for 4 weeks with very little communication. Went to pick it up and didn’t even get out of the parking lot and service engine light came on again. Had my vehicle for another 2 weeks with no communication. Went to pick it up and it had no gas in it. Gas light was on and wasn’t even registering miles to empty. Service Manager was very rude and told me I could come back tomorrow and they could put $10 of gas in it because they were closed. More

Went to the dealership for an oil change (first time). Was written up immediately and told it it would take about an hour. Vehicle was done in 45 minutes. I asked for the oil change package deal and th Was written up immediately and told it it would take about an hour. Vehicle was done in 45 minutes. I asked for the oil change package deal and the service writer rewrote all the paperwork to give me that (lower) price on my oil change. Very efficient and well-priced. More

Decent service after issue with online reservation not working. 4 hour service with multiple software updates. Need to improve communication during such a long wait. working. 4 hour service with multiple software updates. Need to improve communication during such a long wait. More

I was very satisfied with the service process, start to completion! I was told that it would be at least 1 1/2 hours for work to be completed. Work was completed in about 1 hour. This was impressive! On completion! I was told that it would be at least 1 1/2 hours for work to be completed. Work was completed in about 1 hour. This was impressive! On another note, my initial call went to Jim Riehl Chrysler and got an estimate of $46 to service my vehicle. But your location was closer to me. I wish the oil change costs were lower for my vehicle. “Great job by a great service team!” More

ABSOLUTELY OUTSTANDING! !! BRYAN DID ONE OF THE MOST PROFESSIONAL JOBS ON MY JEEP JL WRANGLER RUBICON THAT FROM THIS POINT FORWARD MILOSCH IS THE ONLY PLACE THAT I SHALL BRIN !! BRYAN DID ONE OF THE MOST PROFESSIONAL JOBS ON MY JEEP JL WRANGLER RUBICON THAT FROM THIS POINT FORWARD MILOSCH IS THE ONLY PLACE THAT I SHALL BRING MY JEEP TO FOR SERVICE IN THE FUTURE; AND SHALL BE THE ONLY DEALERSHIP THAT I SHALL PURCHASE VEHICLES FROM IN THE FUTURE!!! BECAUSE OF BRYANS OUTSTANDING CUSTOMER SERVICE, YOU HAVE A LIFE LONG CUSTOMER, WITH ME AND MY ENTIRE FAMILY!!! MY MISTAKE WAS NOT VISITING MILOSCH TO PURCHASE MY 2018 JEEP JL UNLIMITED RUBICON IN THE FIRST PLACE; AND FOR THAT, I AM TRULY SORRY!!! THANK YOU VERY MUCH FOR DOING SUCH AN OUTSTANDING JOB ON MY JEEP!!! RESPECTFULLY YOURS, DANIEL D. NAGY More