Serra Chrysler Dodge Jeep RAM Lake Orion - Service Center

Service on 2018 Pacifica Recall On December 31, 2018 we drove from East Lansing to have our Pacifica serviced due to a recall. The appointment was scheduled at the same time my wife On December 31, 2018 we drove from East Lansing to have our Pacifica serviced due to a recall. The appointment was scheduled at the same time my wife had an appointment to pick up her new 2019 Jeep. Brandon in the Service Department was so friendly and helpful and promised to have the van done by the time my wife was done. And he delivered on that promise, even backing the van out and delivering it to me. Yet another example of excellent customer service and why we continue to drive from East Lansing. More

Vehicle service I’ve had my vehicle there twice for the same problem. The problem is not fixed. It takes me time and money to deal with this. The service department d I’ve had my vehicle there twice for the same problem. The problem is not fixed. It takes me time and money to deal with this. The service department does not return phone calls or answer emails. Obviously the management lets this happen because it continues to happen. More

Parts department - great job! Parts Department manager Tom stepped up when an expensive, non-returnable part that I ordered for my vintage Dodge Nitro did not work out. The part w Parts Department manager Tom stepped up when an expensive, non-returnable part that I ordered for my vintage Dodge Nitro did not work out. The part was ordered correctly, and everything looked great on paper. But it was somehow not the correct part for my vehicle. Tom discovered root cause of the problem, dealt with the supplier for me, and quickly arranged an exchange for the right part. This could have been an ugly situation, but Tom handled it with grace and professionalism. He went the extra mile, and that is rare nowadays. Thanks Tom! More

200 Convertible Excellent service! Brandon is professional, organized and communicates well. Listens to your concerns, explains everything in detail and follows-up on Excellent service! Brandon is professional, organized and communicates well. Listens to your concerns, explains everything in detail and follows-up on all inquires. Would highly recommend for all service needs. More

Unknowledgeable Customer Service I wanted to have my car taken to Milosch after a breakdown that made it undriveable. I bought the car used in 2017 from another dealership, and purcha I wanted to have my car taken to Milosch after a breakdown that made it undriveable. I bought the car used in 2017 from another dealership, and purchased an aftermarket extended warranty in 2017. When the customer service professional, Megan, took my call and vin #, she insisted there was no warranty on the vehicle, which I told her, it's not a manufacturer warranty (at least twice), but I have an aftermarket extended warranty. She insisted there is no warranty and nothing she can do. So, I called the company Autoguard that I have the extended aftermarket warranty through. The customer service rep there said that Megan and any competent dealership should know that they assess the cost of repair of the car (when there's an aftermarket extended warranty with a vehicle) and then call Autoguard for a claim. That's how you fix my vehicle with the aftermarket extended warranty, which by the way, is not void for another 20,000 miles or another year and a half, whatever comes first. Needless to say, I called Al Deeby Dodge who knew exactly what to do, and what an aftermarket extended warranty is, and they are taking my vehicle to do the repairs in less time than promised by Milosch. More

The best I have dealt with several Dealerships/service departments. This group has been the most honest, concerned, and informative. They go the extra mile to I have dealt with several Dealerships/service departments. This group has been the most honest, concerned, and informative. They go the extra mile to provide the best service and to make sure the client understands. They have never tried to sell me something I didn’t want or need. I give them more then the stars available! More

Oil changed flawlessly! Ian and Bob very helpful and prompt! They even washed my car after! Service area was clean, and everyone was professional. I’ll recommend Milosch to m Ian and Bob very helpful and prompt! They even washed my car after! Service area was clean, and everyone was professional. I’ll recommend Milosch to my friends. More

Service The service department did not correctly fix my vehicle, but charged me a lot of money. The repairs that were done did not fix the problem. I have mad The service department did not correctly fix my vehicle, but charged me a lot of money. The repairs that were done did not fix the problem. I have made several calls and sent emails, but have yet to speak with anyone. More