Serra Chrysler Dodge Jeep RAM Lake Orion - Service Center

Bob in Service is the best! No one enjoys taking there car in for service. But when my car is due for an oil change, I am always relieved to be greeted by Bob in the Fast Lane. H No one enjoys taking there car in for service. But when my car is due for an oil change, I am always relieved to be greeted by Bob in the Fast Lane. He is prompt, friendly, and thorough. After my vehicle is finished, he takes his time to explain what was done and what might need to be addressed in the future. He is professional and courteous throughout the process. He will even reset my reminder light if it was overlooked. Thanks again, Bob! More

Service The young man who greeted us was very friendly and positive. He returned to tell us what they did and what was checked. This young man is a "keeper" The young man who greeted us was very friendly and positive. He returned to tell us what they did and what was checked. This young man is a "keeper" I watched him work with other customers. He never lost his enthusiasm! He did not have a name on his shirt otherwise I would print it. The young lady at the check out was also very friendly. More

Summit Tire Damage The team was so amazing- i had never visited this dealership before. I told them what car I had and sat in the Waiting room had a good cup of coffee a The team was so amazing- i had never visited this dealership before. I told them what car I had and sat in the Waiting room had a good cup of coffee and 47 minutes my car was ready to go washed and ready. Perfect! More

Express Oil Change and Tire Rotation Am unsure of their meaning of express!!!! Took 1 hour and 40 minutes for my car this week and am unsure if I will ever return. Am unsure of their meaning of express!!!! Took 1 hour and 40 minutes for my car this week and am unsure if I will ever return. More

Service rep very rude The guy that checks you in at the oil change lane is not a good representative for the face of a dealership. He told me that it was time for a tire r The guy that checks you in at the oil change lane is not a good representative for the face of a dealership. He told me that it was time for a tire rotation and when I said I don't need a rotation as I just had 4 new tires put on (at this dealership no less) he paused in disgust for about 5 seconds like he was put out that I was not getting a tire rotation! He has always had an Smart A-- attitude when I have been in there before, but I have overlooked it. Will not go back to this dealer ever as they all have a SMUG attitude in there and I won't put up with it anymore. I will travel north to Jim Riehl or to Rochester. More

Express Oil Change & Tire Rotatiom Had an excellent experience, VERY kind and courteous reception, told him I’d be back for sure for my oil changed since it’s conveniently located near Had an excellent experience, VERY kind and courteous reception, told him I’d be back for sure for my oil changed since it’s conveniently located near my work at FCA. I like the sheet they gave me showing all the checks they did, very extensive (brake check with dimensions on how much is left, all fluids, etc) and most importantly it was affordable. Last 20 years my husband has done most of our service since the dealerships are usually outrageous $$ ... I will be returning to this dealership for all my oil changes and tire rotations and whatever else I may need for my Grand Cherokee. There is a much closer dealership to my home but I prefer Palace Milosch. More

Transmission problem on my Jeep Cherokee I had an excellent experience with my service advisor, Robert Laird. I had a transmission issue that needed repair this week. Rob was very sympathe I had an excellent experience with my service advisor, Robert Laird. I had a transmission issue that needed repair this week. Rob was very sympathetic to my vehicle problem and even though I did not have an appointment, Rob was able to get my car in for service and repaired that same evening. Rob will definitely be my go-to service advisor when I need any further repair or maintenance issues. He was wonderful to work with! Linda Michno More

Excellent service Came in to get 2 recalls fixed and was out by the time they told me. Jason is great to work with in the service department. Came in to get 2 recalls fixed and was out by the time they told me. Jason is great to work with in the service department. More

Great Customer Service My check engine light came on so I took the car in to service. Patrick graciously checked the code and found that it was the same code as a previous p My check engine light came on so I took the car in to service. Patrick graciously checked the code and found that it was the same code as a previous problem. They did not charge me to look into what was causing the problem and found that a factory recall had just gone into effect. Patrick made sure that was taken care of as well so I didn't have to come back. I appreciate when a business realizes my time is as valuable as theirs! More

Service I had to bring my vehicle in for minor servicing. Brandon in the service department took care of everything, made things quick and easy for me. Great I had to bring my vehicle in for minor servicing. Brandon in the service department took care of everything, made things quick and easy for me. Great customer service, thanks! More