Serra Chrysler Dodge Jeep RAM Lake Orion - Service Center

Patrick in service updated my car progress everyday. So appreciated the timely service and ability to get parts these days. Lots of hard working friendly ppl at this dealer. Like paulo just smiling and m appreciated the timely service and ability to get parts these days. Lots of hard working friendly ppl at this dealer. Like paulo just smiling and made sure someone was assisting me when I arrived. Super cool waiting room with a bistro. Busy place working for ALL of us during COVID with a smile. More

Took 2 hours to perform an oil change and tell me I'd have to go to their body shop for rear washer repair. They didn't even reset the oil Change reminder! Appears they are SLOW and incompetent! Then, a have to go to their body shop for rear washer repair. They didn't even reset the oil Change reminder! Appears they are SLOW and incompetent! Then, after getting home, they text my WIFE for a survey! Yet we reviewed all my contact info while checking in at the service desk! I am NOT happy! And I still need to return to get the rear washer fixed! So WHY make an appointment? More

My Grand Cherokee was repaired and ready in the time they estimated. I was kept informed during the process and am happy to be back on the road. estimated. I was kept informed during the process and am happy to be back on the road. More

Great place with friendly staff comparing to other places. Very satisfied services received with their professionally easy process. places. Very satisfied services received with their professionally easy process. More

Brandon in service went above and beyond to get my truck towed and diagnosed serviced including oil change and recalls needed to be done thank you for your quick response and professional help towed and diagnosed serviced including oil change and recalls needed to be done thank you for your quick response and professional help More

Nice and friendly Repair store the work was done on an accepted time frame she did a great painting Job should I have a Repair Job in the future I will definitely come back Thanks on all who was involv accepted time frame she did a great painting Job should I have a Repair Job in the future I will definitely come back Thanks on all who was involved Norbert Buchert More

I had my Ram truck serviced for an oil change and tire rotation today. I was promptly greeted by Rob Laird. The express lane was farily busy when I arrived, but surprisingly my wait time for the work to rotation today. I was promptly greeted by Rob Laird. The express lane was farily busy when I arrived, but surprisingly my wait time for the work to be done was a lot less than the original estimate. Upon completion, Bob Lovett went over the work that was done, including the multipoint inspection. Both Rob L. and Bob L. in the service department were very courteous and helpful. My truck was washed which was an added touch to the experience I had at Milosch's Palace today. The waiting area is very nice, including a small cafe to purchase food and drinks. Complimentary popcorn (freshly made) and coffee also are available. Many thanks to the service team!! More

Did not fix the problem, wanted to much for repair More

The team were very Fast, Bob Lovett was courteous and knowledgeable about my needs for the Grand Caravan knowledgeable about my needs for the Grand Caravan More

Super fast and great customer service. Love this team.. Oh yeah, their body shop - same, outstanding. Always keep you informed with what is happening with your car (jeep) and quality has always been great. Oh yeah, their body shop - same, outstanding. Always keep you informed with what is happening with your car (jeep) and quality has always been great. More