Serra Chrysler Dodge Jeep RAM Lake Orion

Frustrating, Disheartening, Infuriating First of all I am very particular about my Jeep and only took it to the dealer to be repaired because I was thinking they would stand by there work an First of all I am very particular about my Jeep and only took it to the dealer to be repaired because I was thinking they would stand by there work and have knowledgeable certified technicians that are familiar with my vehicle. But when I leave the dealership in my vehicle that is in worse shape than when I took it in is not acceptable. They will NOT EVER touch another one of my vehicles again. I was quoted a 2 hour service to change a fuel injector seal, I made an appointment and was there before they opened to check it in. I was the first one. Left for work and came back at 4-5 pm with it not complete. Quick basic summary is that I did not make it home with the vehicle without the fuel line coming off and streaming fuel over the top of my engine and steaming off the exhaust manifold. Immediately talked to the service manage and my wife said she has not ever seen me so upset and frustrated. Since they returned my Jeep to me in not drivable condition. I am so glad that my wife did not pick the Jeep up because it may have just burned down on the way home, with the dealer not accepting any part of this unacceptable repair. All would have been my loss. Since I was not getting anywhere with the discussion with the service manager, I ended up writing a 4 page letter with pictures and a video documenting their attempt to repair my vehicle of how I received it. Repaired with non OEM hose and zip ties, Unacceptable!! No response, Then called and issued a CIAR issue with Headquarters and also sent them the letter and pictures and video. No response, I called for updates with no resolve. Months later I get a call from Jim Gentry with a verbal inquire about my experience, Which is a ploy to get the discussion started about trading in my Jeep for a new one. NOT HAPPENING. Told Jim I though that he was calling me back due to the multiple surveys I filled out or CAIR I had submitted, Said he did not remember seeing anything, Emailed him my 4 page letter again and sent him the case numbers, and never heard from him again. I have total lack of trust with this particular dealer. More

Good job Brought my avenger in for brake job...Quote was more than reasonable and very competitive to outside sources...Service guys brought up some additional Brought my avenger in for brake job...Quote was more than reasonable and very competitive to outside sources...Service guys brought up some additional work that they suggested to be done and I took their "shopping list" and had them perform work that was overdue. In spite of the additional scope of work, They got me back on the road the same day. Kudos guys.... More

GREAT Great service. You addressed all the minor problems that I came in for and even replaced parts that I didn't know needed replacing. Best yet, it was Great service. You addressed all the minor problems that I came in for and even replaced parts that I didn't know needed replacing. Best yet, it was done under the warranty. Also, it took much less time than was guessed at. Thanks Again More

Service Dawn is the best employee in the service department. I will also say that Jim has done an amazing job raising the level of the service team. 5+ years Dawn is the best employee in the service department. I will also say that Jim has done an amazing job raising the level of the service team. 5+ years ago, I despised dealing with most of the service people. I have watched over the course of the last 5 years, the poor uninterested in the customer, employees leave and great, trusted service people join. Jim is an amazing manager with a great team. 5 years ago, I wouldn't have ever recommend this department. Today, I can't stop telling people that this is the place to go for ALL service needs. Thanks More

First time at the dealer My first time taking my car in for service. All went well. A recall on my 2014 Cherokee was taken care of and the dealership offers a great deal on oi My first time taking my car in for service. All went well. A recall on my 2014 Cherokee was taken care of and the dealership offers a great deal on oil changes, so I took advantage of that. The only issue is that a problem was found with the left front strut mount and the parts were not in stock. I'll have to schedule another appointment once they come in. All in all, a good experience and everyone was helpful and friendly. A car wash for my filthy car was a nice bonus. More

Despicable. I hate people that lie to me! This dealership has been deceiving, at EVERY turn. From their sales staff that outright lied to me when I purchased this vehicle, to the overrated ser This dealership has been deceiving, at EVERY turn. From their sales staff that outright lied to me when I purchased this vehicle, to the overrated service department that doesn't deserve a 1 star rating much less the 5 star rating they claim to have. Simply...they just can't seem to get things right. Trying to deal with the service manager Jim Gentry was a nightmare in and of itself. Rude, argumentative, and downright nasty to say the least. How he maintains his cushy job is beyond me. I'm buying foreign next time. I've had it with U.S. auto dealers!! More

Highly impressed! I brought my car in for some body work that needed to be done before I turned my lease in, my insurance company complicated things but David handled e I brought my car in for some body work that needed to be done before I turned my lease in, my insurance company complicated things but David handled everything, even worked directly with insurance folks and got everything handled! When the porter brought my car around it looked brand new! First rate experience from making the appointment to checking out...if you have any work that needs to be done I highly recommend Milosh's service department! More

Great Experience I was looking for a new vehicle and I wanted an Overland really bad. I was not sure if it was in my budget or not but George Essa made it happen! T I was looking for a new vehicle and I wanted an Overland really bad. I was not sure if it was in my budget or not but George Essa made it happen! The whole process was fast and everyone I was in contact with was very friendly. Great Job to all! More

very good let's just say I know dealerships very well and this crew is great.they do very fine work and your vehicle is done on time. let's just say I know dealerships very well and this crew is great.they do very fine work and your vehicle is done on time. More

Excellent Customer Service!! I went through the fast lane oil change early Saturday morning. Quick and great customer service!! I have gained more trust in the milosch service dep I went through the fast lane oil change early Saturday morning. Quick and great customer service!! I have gained more trust in the milosch service department as I have been burned at other auto repair shops this past year. Brandon is an asset to your company. Thanks again!! More