Serra Chrysler Dodge Jeep RAM Lake Orion

damaged my car My wife took are car in for brakes ,oil change and trans flush. When she went to pick up the car the said they lost it and it took 40 minutes to find My wife took are car in for brakes ,oil change and trans flush. When she went to pick up the car the said they lost it and it took 40 minutes to find it. When she arrived home I noticed that there was a gash running down the whole side of the car. She took it back up there and had the service guy pull the damage inventory sheet that they use when you take it in so they can not any damage . Nothing about the big gash running down the whole side and I know for a fact that it wasn't there when we dropping it off . They said it didn't happen there .Some how there service guy missed a 7 foot mark on the whole side of the car .yea sound about right. More

We love our new Jeep John Liogas was our salesman and he understood our needs, understood that we wanted simple and to-the-point information and delivered enough of what w John Liogas was our salesman and he understood our needs, understood that we wanted simple and to-the-point information and delivered enough of what we wanted to lease a vehicle. We wanted a certain lease rate and John got close, but was just slightly higher than what we wanted. However, he suggested that we look at the insurance rates relative to the car (Dart) we were trading in and we found much more savings there. That was a pleasant and unexpected surprise. The Jeep had one flaw at delivery. The B-Pillar trim molding had a small piece that was pulled out near the roof. My guess is that it may have been snagged during a wipe with a cloth. John scheduled a Service visit for Tuesday September 8 for that repair and to install a trailer hitch. It will be almost two weeks since vehicle pick-up to get into the Service bay. That is longer than I expected. More

oil change I took my Patriot in for a basic oil change and I was in and out in 15 minutes. I've used this dealership as my go to place for over 10 years and excl I took my Patriot in for a basic oil change and I was in and out in 15 minutes. I've used this dealership as my go to place for over 10 years and excluding the times I've had quality control issues with vehicles I've purchased from them overall I've been very happy with their service. More

Service Personal and professional service. Tech explained service requirements and made sure I understood them with no pressure. Oil change and tire rotation Personal and professional service. Tech explained service requirements and made sure I understood them with no pressure. Oil change and tire rotation was quick and easy. Jim Gentry always on hand and accessible if any questions. Love this place. More

Very Professional I came in at 8:00 AM for an oil change and was out the door at 8:19 AM. It doesn't get any better!!!! I came in at 8:00 AM for an oil change and was out the door at 8:19 AM. It doesn't get any better!!!! More

Efficient & competent 2009 G. Caravan had A/C issues and is covered under the extended warranty. Dropped it off for the day and they used the dye to trace the problem to th 2009 G. Caravan had A/C issues and is covered under the extended warranty. Dropped it off for the day and they used the dye to trace the problem to the rear evaporator. Replaced and recharged and I only had to pay my $100 deductible. No issues with coverage - handled very professionally. system seems to be working fine again. More

Quick Oil hange My oil light indicated the 2015 Jeep Cherokee needed its first oil change. Drove into the "fast lane" and got a quick oil change and tire rotation. Fa My oil light indicated the 2015 Jeep Cherokee needed its first oil change. Drove into the "fast lane" and got a quick oil change and tire rotation. Fast, efficient, and friendly service! More

Customer Service! Thank you Jim Gentry. You & your staff exceeded our expectations again! Your service area provides the highest of quality and we only trust our cars Thank you Jim Gentry. You & your staff exceeded our expectations again! Your service area provides the highest of quality and we only trust our cars there. More

my 08 grand cherokee developed a trans problem although I purchased this vehicle elsewhere Terry T suggested I try Palace service they have provided excellent service . I drive from the tip o although I purchased this vehicle elsewhere Terry T suggested I try Palace service they have provided excellent service . I drive from the tip of the thumb ( 100 mi. ) for their service and have found them to be the best factory service I have ever used, well worth the drive. More

Fabulous Scott Costigan was awesome. Definitely worth the 45 minute drive to get to the dealership. We will recommend Scott to all our friends. In fact, did Scott Costigan was awesome. Definitely worth the 45 minute drive to get to the dealership. We will recommend Scott to all our friends. In fact, did so this morning! More