Serra Chrysler Dodge Jeep RAM Lake Orion

Do not recommend. Put 1k+ miles on my brand new vehicle when it had to be brought in for service with only 74 miles. No communication to me about needing to put so man Put 1k+ miles on my brand new vehicle when it had to be brought in for service with only 74 miles. No communication to me about needing to put so many miles on it. Had my vehicle for 4 weeks with very little communication. Went to pick it up and didn’t even get out of the parking lot and service engine light came on again. Had my vehicle for another 2 weeks with no communication. Went to pick it up and it had no gas in it. Gas light was on and wasn’t even registering miles to empty. Service Manager was very rude and told me I could come back tomorrow and they could put $10 of gas in it because they were closed. More

Went to the dealership for an oil change (first time). Was written up immediately and told it it would take about an hour. Vehicle was done in 45 minutes. I asked for the oil change package deal and th Was written up immediately and told it it would take about an hour. Vehicle was done in 45 minutes. I asked for the oil change package deal and the service writer rewrote all the paperwork to give me that (lower) price on my oil change. Very efficient and well-priced. More

Decent service after issue with online reservation not working. 4 hour service with multiple software updates. Need to improve communication during such a long wait. working. 4 hour service with multiple software updates. Need to improve communication during such a long wait. More

We have always had excellent service at Milosch. Roger Kibbe took great care of us. Roger Kibbe took great care of us. More

I was very satisfied with the service process, start to completion! I was told that it would be at least 1 1/2 hours for work to be completed. Work was completed in about 1 hour. This was impressive! On completion! I was told that it would be at least 1 1/2 hours for work to be completed. Work was completed in about 1 hour. This was impressive! On another note, my initial call went to Jim Riehl Chrysler and got an estimate of $46 to service my vehicle. But your location was closer to me. I wish the oil change costs were lower for my vehicle. “Great job by a great service team!” More

ABSOLUTELY OUTSTANDING! !! BRYAN DID ONE OF THE MOST PROFESSIONAL JOBS ON MY JEEP JL WRANGLER RUBICON THAT FROM THIS POINT FORWARD MILOSCH IS THE ONLY PLACE THAT I SHALL BRIN !! BRYAN DID ONE OF THE MOST PROFESSIONAL JOBS ON MY JEEP JL WRANGLER RUBICON THAT FROM THIS POINT FORWARD MILOSCH IS THE ONLY PLACE THAT I SHALL BRING MY JEEP TO FOR SERVICE IN THE FUTURE; AND SHALL BE THE ONLY DEALERSHIP THAT I SHALL PURCHASE VEHICLES FROM IN THE FUTURE!!! BECAUSE OF BRYANS OUTSTANDING CUSTOMER SERVICE, YOU HAVE A LIFE LONG CUSTOMER, WITH ME AND MY ENTIRE FAMILY!!! MY MISTAKE WAS NOT VISITING MILOSCH TO PURCHASE MY 2018 JEEP JL UNLIMITED RUBICON IN THE FIRST PLACE; AND FOR THAT, I AM TRULY SORRY!!! THANK YOU VERY MUCH FOR DOING SUCH AN OUTSTANDING JOB ON MY JEEP!!! RESPECTFULLY YOURS, DANIEL D. NAGY More

The process for financing my lease vehicle was smooth, professional and quick. In the first visit, they collected my documents and information, and I chose to come back another day to finalize it. Finance professional and quick. In the first visit, they collected my documents and information, and I chose to come back another day to finalize it. Finance manager, Dan, was prepared in my next visit. I expected to spend maybe an hour or more but it took around half an hour entire process. Dan and Perry were very helpful and tried to explain the process and answer the questions. Definitely will go back in future. More

The Service department agent was prompt to help me out, he was courteous and explained to me in detail the work to be performed, which I accepted and it was completed as estimated. Overall, a very happy ca he was courteous and explained to me in detail the work to be performed, which I accepted and it was completed as estimated. Overall, a very happy camper, Thank you! More

Need to work on customer experience and treating customers like they are important to your business customers like they are important to your business More

Overall the customer service is very good, only issue I have is that my screen works intermittently and it was working just fine when I brought it in for service, so radio couldn’t be replaced. As soon as have is that my screen works intermittently and it was working just fine when I brought it in for service, so radio couldn’t be replaced. As soon as I got home, it didn’t work! More