Serra Chrysler Dodge Jeep RAM Lake Orion

Dealership Fail on All Fronts First experience, they sold us a used vehicle that had been in a major accident and never disclosed it; the damage had been so bad the vehicle could n First experience, they sold us a used vehicle that had been in a major accident and never disclosed it; the damage had been so bad the vehicle could no longer be properly aligned, forcing us to trade in for yet another used vehicle and they never expressed any apology or made the transition easier at all. Second experience, leased another vehicle through them, and at time of turn in, refused to accept the vehicle back unless we signed a waiver excusing them of ALL liability if the vehicle is damaged on their property after turning the vehicle over, but before the formal inspection-which takes place long after you leave. I have NEVER been forced to sign a waiver like this, and I've been leasing for 15 years. We will never, ever, return to this dealership again. More

Great Service!!! Great job. I brought my vehicle in for a scheduled appointment. I only had a short window within which to have the repairs completed, Ray made sure we Great job. I brought my vehicle in for a scheduled appointment. I only had a short window within which to have the repairs completed, Ray made sure we were in and out with time to spare. Thank you!! More

Very helpful and great service. I brought in 2 vehicles in 3 days and both were done timely, and I was kept informed of what was being done. I appreciated being kept advised. I brought in 2 vehicles in 3 days and both were done timely, and I was kept informed of what was being done. I appreciated being kept advised. More

Danage missed About 2.5 years ago I purchase a 2007 jeep compass from Milosch's used car lot. The sales dealer sold me the car with the impression it was an Americ About 2.5 years ago I purchase a 2007 jeep compass from Milosch's used car lot. The sales dealer sold me the car with the impression it was an American car and all manufacturers warranties would apply to my car. A couple of weeks ago I had my crossmember rust through completely. After first having it towed to Belle Tire they told me the crossmember was covered under an extended warranty and I then had my Jeep taken to Milosch for a full assesment of the damage. They told me my car was Canadian and the warranty was voided when it was brought back to the US. So I contacted Chrysler and they covered the repairs of everything that was damaged do to my crossmember rusting through. This included the axle and driver side control arm. Milosch also told me my brake pads and passenger strut would need to be replaced, but that wasnt covered by the warranty and I could still get a little more use out of them without any problems. So I planned to have a family friend that works as a machanic fix the strut for me. When he drove my car he could tell something was wrong beyond the strut. He discovered my passanger control arm had also gotten damaged. When Milosch gave me my car back they told me my car had been fixed other than the strut and brake pads. I should be able to trust that after a mechanic has looked over my whole front end and told me the problems that nothing should be missed. This is not the first time I've heard of the mechanics at Milosch failing their costomers. This is the last time I will be trusting them to repair my vehicles. If I go to a reputable dealer to have repairs I should be able to expect their mechanics be competent enough to catch these problems and not give me back a vehicle that is not safe to drive. More

quick oil changei the service is always top notch but what makes it even better is the personable way the young man who writes you up greets you. he makes you feel like the service is always top notch but what makes it even better is the personable way the young man who writes you up greets you. he makes you feel like you a re really an important person, not just someone with a car. very attentive and pleasant. More

Excellent My experience at my Chrysler dealership was excellent due to the helpfulness of the service staff there especially my Service Advisor Brandon Williams My experience at my Chrysler dealership was excellent due to the helpfulness of the service staff there especially my Service Advisor Brandon Williams. He was helpful, courteous and polite and always made me feel comfortable and confident that my car was being taken good care of. I feel he always went above and beyond his role there. Brandon is definitely an asset to the Chrysler dealership in many ways. More

Helpfull Even though my problem may be an engineering issue, I could not be any more happy with the service received. I will be back for service in the future. Even though my problem may be an engineering issue, I could not be any more happy with the service received. I will be back for service in the future. More

Recall fixed I made an appointment to get a recall fixed on my Jeep. My vehicle was taken immediately and I was provided with a ride to work. The recall was comp I made an appointment to get a recall fixed on my Jeep. My vehicle was taken immediately and I was provided with a ride to work. The recall was completed by lunch, and there have been no issues. The service staff was friendly and helpful. More

Rattle fixed Vehicle taken right away at scheduled appointment time. Issue found relatively quickly. I was informed as to the problem while it was being corrected. Vehicle taken right away at scheduled appointment time. Issue found relatively quickly. I was informed as to the problem while it was being corrected. Total time from drive in to drive out about 1.5 hours. More

All under warranty Great job getting my car in and out in less than 2 hours, especially since the work was done under warranty. I figured it would be put on the back bu Great job getting my car in and out in less than 2 hours, especially since the work was done under warranty. I figured it would be put on the back burner as a minor issue and I'd wait all day. Shuttle service is always appreciated, too. More