Serra Chrysler Dodge Jeep RAM Lake Orion

My last visit On September 16 I brought in my car for service due to a recall. I'm glad I did not have to wait long; I was there for around an hour. On September 16 I brought in my car for service due to a recall. I'm glad I did not have to wait long; I was there for around an hour. More

recall update and scheduled maintenance update for EGR recall, and oil change. all performed within 45 minutes. worked with service rep. Ray Hammond, everything was done in a timely manner, update for EGR recall, and oil change. all performed within 45 minutes. worked with service rep. Ray Hammond, everything was done in a timely manner, seemed me out as i was in the new car area, to tell me the work was complete. More

Lifted Jeep Experience I have a lifted Jeep Commander, not the easiest to work on. I had a broken part in the powertain. They were able to diagnose and fix it faster than I I have a lifted Jeep Commander, not the easiest to work on. I had a broken part in the powertain. They were able to diagnose and fix it faster than I expected. Open and upfront about the cost and repairs. Overall good experience. More

scheduled maintenance Routine oil change, very quick service, we were in and out in about 30 minutes, like the comfortable waiting room with room with all of the perks Routine oil change, very quick service, we were in and out in about 30 minutes, like the comfortable waiting room with room with all of the perks More

Bought a 2016 Dodge Charger Garry Sparkman and the staff at Palace Chrysler Dodge Jeep were fantastic and made the transaction easy starting from the test drive where I was allow Garry Sparkman and the staff at Palace Chrysler Dodge Jeep were fantastic and made the transaction easy starting from the test drive where I was allowed to take the car out by myself and take my time to experience it. Lunch and drinks were provided by their in-house caterer Wes. Palace took great care of all the service on my 2007 Chrysler Pacifica for 10 years which had 125,000 miles on it! More

Customer Experience Leasing new vehicle. Roger, Takes time to find out what it really is you are looking for in a vehicle. He walks you thru the features and explains the benefits of your pur Roger, Takes time to find out what it really is you are looking for in a vehicle. He walks you thru the features and explains the benefits of your purchase. He also follows up after your purchase to see how much you like your vehicle. I leased and Dodge Journey and am now leasing Jeep Compass. I have enjoyed both vehicle and will return to Roger for leasing of my next vehicle. More

Best Customer Service My husband has leased two Dodge Chargers from Roger Kibbe and I had questions about tires and when to return this second lease, whether to buy it or l My husband has leased two Dodge Chargers from Roger Kibbe and I had questions about tires and when to return this second lease, whether to buy it or lease again. Roger returned my call very quickly and answered my questions. He even did the research for me and called me back within a half an hour. We will buy/lease all of our cars from him. He's honest, trustworthy and I'm confident he always gives us the best deal possible. We will be visiting him soon and I know he will guide us in the right direction for us. More

Service Done to my Dodge Journey - Recall Item I had a recall on my Dodge Journey and I set my appointment with the dealership for Noontime Sept. 6, 2017. Ryan the service rep took all my informa I had a recall on my Dodge Journey and I set my appointment with the dealership for Noontime Sept. 6, 2017. Ryan the service rep took all my information down and got my vehicle in immediately. He said it would take about a hour, well less then an hour my vehicle was ready to go. Ryan was very polite and knowledgeable of what needed to be done on my Journey. I have been coming to Milosch Palace for quite a few years and I would Highly recommend this dealership and your service is excellent. More

Great Service Service was excellent, stopped in for oil change and expressed a concern about a fluid leak. They changed the oil, found the fluid leak, and brought m Service was excellent, stopped in for oil change and expressed a concern about a fluid leak. They changed the oil, found the fluid leak, and brought me back to the service bay to show me it was the water pump. I appreciated that. Tim took great care of me, helped me get a ride to my doctor’s appointment, and when fixed promptly let me know. The courtesy driver who gave me a ride was great; sorry, I do not remember his name. I appreciate the care and great treatment. I know they try to make it perfect for each customer every time. I understand how hard that is to do; but this time they did. More

Great experience Ken Spence did a wonderful job leasing me my new Jeep as well as my daughters Jeep compass. He was knowledgeable, friendly and funny. He always made Ken Spence did a wonderful job leasing me my new Jeep as well as my daughters Jeep compass. He was knowledgeable, friendly and funny. He always made sure I was comfortable and if I needed anything while I waited through the process of leasing. I leased from Ken 3 years ago for my daughter and I wouldn't have thought to go any where else this year when it was time for her to renew. He was so good, I even got a lease for myself. Thanks to Milosch and to Ken for all your help. Arlene Reaume More