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Serra Chrysler Dodge Jeep RAM Lake Orion
Lake Orion, MI
845 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
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Showing 845 reviews
December 06, 2022
Stay far away from this dealership and manager Jim Gentry in the service department. I Brought my 2018 jeep diesel in for a tire rotation, oil change and brake inspection at 9am. Set up my appointment 3 week in the service department. I Brought my 2018 jeep diesel in for a tire rotation, oil change and brake inspection at 9am. Set up my appointment 3 weeks before. I ended up hitching a ride at 6pm to find out truck was done ,no tire rotation, no recalls fixed, no transfer flush and brakes are fine . But I did get a $200 oil change all in 9 hours. I guess they are too busy to pick up a phone and call customers, they seem to think this is quality service , I beg to differ More
by furnitureman
Employees Worked With
Jim Gentry
November 29, 2022
I am happy with the repairs they performed on my Jeep and how courteous Brandon was and how he explained everything and kept me up to date on how everything was going and what parts were still on order and c how courteous Brandon was and how he explained everything and kept me up to date on how everything was going and what parts were still on order and called me as soon as my vehicle was done . More
by Greasemonkey
Employees Worked With
Brandon Williams , Franklin Hill
November 22, 2022
Was very happy with service they did on my Jeep and the service writer was very helpful and courteous and kept me informed of the progress during the repair. service writer was very helpful and courteous and kept me informed of the progress during the repair. More
by Greasemonkey
Employees Worked With
Brandon Williams, Franklin Hill
October 06, 2022
John was my service advisor for four different items needing attention. He understood the problems correctly, communicated well, followed up and did an excellent job. I will go back again for any future needing attention. He understood the problems correctly, communicated well, followed up and did an excellent job. I will go back again for any future service work to this dealership. More
by davidgfrownfelter
Employees Worked With
John Wentz
September 26, 2022
There was a very helpful and fast and they explained everything to me which I thought was very helpful and made the car experience very relaxing everything to me which I thought was very helpful and made the car experience very relaxing More
by Kmurray1
September 23, 2022
I took my 2015 dodge journey in for a ticking noise and the service team found the problem quickly and was able to repair and get my vehicle back in a few days the service team found the problem quickly and was able to repair and get my vehicle back in a few days More
by jenkins.dawanda
Employees Worked With
Brandon
September 13, 2022
Excellent, prompt service. Overall a good job with good service. Staff always friendly and informative. Overall a good job with good service. Staff always friendly and informative. More
by JMS
Employees Worked With
September 09, 2022
Excellent service knowledgeable salesman and polite sales department and very clean environment and accommodating staff. department and very clean environment and accommodating staff. More
by mblas617
Employees Worked With
