Serra Chrysler Dodge Jeep RAM Lake Orion

Express Oil Change & Tire Rotatiom Had an excellent experience, VERY kind and courteous reception, told him I’d be back for sure for my oil changed since it’s conveniently located near Had an excellent experience, VERY kind and courteous reception, told him I’d be back for sure for my oil changed since it’s conveniently located near my work at FCA. I like the sheet they gave me showing all the checks they did, very extensive (brake check with dimensions on how much is left, all fluids, etc) and most importantly it was affordable. Last 20 years my husband has done most of our service since the dealerships are usually outrageous $$ ... I will be returning to this dealership for all my oil changes and tire rotations and whatever else I may need for my Grand Cherokee. There is a much closer dealership to my home but I prefer Palace Milosch. More

Purchase of 2019 Jeep Grand Cherokee Limited X Upon walking into the showroom, Karri-Anne greeted both my wife Cinde and me and asked what vehicle we might be interested in. We looked at several v Upon walking into the showroom, Karri-Anne greeted both my wife Cinde and me and asked what vehicle we might be interested in. We looked at several vehicles in several colors and prices before settling on a Demo 2019 Grand Cherokee Limited X model. Karri-Anne took the time and had the patience to show us and provide test drives for vehicles over a two day period. During this entire process we were not 100% sure about the purchase at this time versus a later date. Since we are both retired career Ford employees, Karri-Anne had no reason to believe that we would consider a non-Ford purchase at this time, yet she spent considerable time educating us about the Jeep Grand Cherokee and its various models and options. We have had our vehicle for a few days and are sure we made the correct decision, thanks to Karri-Anne. More

Transmission problem on my Jeep Cherokee I had an excellent experience with my service advisor, Robert Laird. I had a transmission issue that needed repair this week. Rob was very sympathe I had an excellent experience with my service advisor, Robert Laird. I had a transmission issue that needed repair this week. Rob was very sympathetic to my vehicle problem and even though I did not have an appointment, Rob was able to get my car in for service and repaired that same evening. Rob will definitely be my go-to service advisor when I need any further repair or maintenance issues. He was wonderful to work with! Linda Michno More

Excellent service Came in to get 2 recalls fixed and was out by the time they told me. Jason is great to work with in the service department. Came in to get 2 recalls fixed and was out by the time they told me. Jason is great to work with in the service department. More

Great Customer Service My check engine light came on so I took the car in to service. Patrick graciously checked the code and found that it was the same code as a previous p My check engine light came on so I took the car in to service. Patrick graciously checked the code and found that it was the same code as a previous problem. They did not charge me to look into what was causing the problem and found that a factory recall had just gone into effect. Patrick made sure that was taken care of as well so I didn't have to come back. I appreciate when a business realizes my time is as valuable as theirs! More

Service I had to bring my vehicle in for minor servicing. Brandon in the service department took care of everything, made things quick and easy for me. Great I had to bring my vehicle in for minor servicing. Brandon in the service department took care of everything, made things quick and easy for me. Great customer service, thanks! More

Service Department Thank you to Brandon in service department, he took care of all of my vehicle needs and kept me informed along the way. Thanks again! Thank you to Brandon in service department, he took care of all of my vehicle needs and kept me informed along the way. Thanks again! More

New Car... No Fear Marine is AMAZING... so kind, patient, knowledgable.... and most of all helpful thru each step of the car leasing process. I will be back to see her, Marine is AMAZING... so kind, patient, knowledgable.... and most of all helpful thru each step of the car leasing process. I will be back to see her, in 36 months or less. More

Quick Service Needing an oil change for our 2018 Jeep, I came to your dealership. Having never been here I wasn’t sure what to expect. I was helped by Mitchell and Needing an oil change for our 2018 Jeep, I came to your dealership. Having never been here I wasn’t sure what to expect. I was helped by Mitchell and even spoke with Bob as there were questions I had about the oil changes needed for my Jeep. Mitchell came to get me from the waiting area when my car was done, he explained everything that was done. It was a pleasure to work with him, he explained everything that would take place, he was very knowledgeable. It was appreciated they also rinsed my car off, nice touch!! I will be bringing my Jeep back as necessary! A satisfied customer!! More

Great service Very quick, great service. My car was done in a couple hours. Very prompt and great customer service. Rob was very knowledgeable and nice. They did a Very quick, great service. My car was done in a couple hours. Very prompt and great customer service. Rob was very knowledgeable and nice. They did a great job. More