Serra Chrysler Dodge Jeep RAM Lake Orion

- PRO: Sales-team was friendly - CON: Felt rushed to - PRO: Sales-team was friendly - CON: Felt rushed to leave and come back the next business day. Our appointment was at 11 am Saturday & we were enco - PRO: Sales-team was friendly - CON: Felt rushed to leave and come back the next business day. Our appointment was at 11 am Saturday & we were encouraged to go home & fill out the credit application & come back Monday. - CON: When we test drove the car, the low fuel light came on shortly after leaving the parking lot. When we came back Monday to finally purchase the car… it STILL had the low fuel light on. We traveled 30 mins to this dealership now twice & leaving with a vehicle that had ZERO gas. Great feeling after purchasing a vehicle…not. More

Unable to provide realistic timeframe for work to be completed. Somewhat out of their hands though. Also vehicle had additional issues after being repaired caused by the service center. completed. Somewhat out of their hands though. Also vehicle had additional issues after being repaired caused by the service center. More

Great customer service. Ask for Bob, he was excellent! Everyone at the dealership was top notch. I feel comfortable and confident with my purchase. Everyone at the dealership was top notch. I feel comfortable and confident with my purchase. More

We have been a very loyal customer for many years and we definitely appreciate the friendly and professional service. definitely appreciate the friendly and professional service. More

I purchased a Chrysler Towne & Country from this dealership and they serviced it for 12 years without any disputes. I now lease a Pacifica and just had my first oil change. It took a half hour and t dealership and they serviced it for 12 years without any disputes. I now lease a Pacifica and just had my first oil change. It took a half hour and they filled all my fluids and checked and filled my tires to the correct levels. They have always been very cordial. More

Patrick in service updated my car progress everyday. So appreciated the timely service and ability to get parts these days. Lots of hard working friendly ppl at this dealer. Like paulo just smiling and m appreciated the timely service and ability to get parts these days. Lots of hard working friendly ppl at this dealer. Like paulo just smiling and made sure someone was assisting me when I arrived. Super cool waiting room with a bistro. Busy place working for ALL of us during COVID with a smile. More

Great to work with all through the process! Sales and mopar support was very thorough and knowledgeable. mopar support was very thorough and knowledgeable. More

Took 2 hours to perform an oil change and tell me I'd have to go to their body shop for rear washer repair. They didn't even reset the oil Change reminder! Appears they are SLOW and incompetent! Then, a have to go to their body shop for rear washer repair. They didn't even reset the oil Change reminder! Appears they are SLOW and incompetent! Then, after getting home, they text my WIFE for a survey! Yet we reviewed all my contact info while checking in at the service desk! I am NOT happy! And I still need to return to get the rear washer fixed! So WHY make an appointment? More

My Grand Cherokee was repaired and ready in the time they estimated. I was kept informed during the process and am happy to be back on the road. estimated. I was kept informed during the process and am happy to be back on the road. More

Great place with friendly staff comparing to other places. Very satisfied services received with their professionally easy process. places. Very satisfied services received with their professionally easy process. More