Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Serra Chevrolet - Service Center

Birmingham, AL

3.6
442 Reviews
Call Service Center (205) 853-2906

442 Reviews of Serra Chevrolet - Service Center

Sort by
September 20, 2023

Serra is a classy organization, people go out of there way to be nice and very attentive More

by contadherlong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Whisenant
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicky Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2023 -

Serra Chevrolet responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Serra Chevrolet Birmingham Team

September 17, 2023

My service representative Tess is great! She is always attentive to my concerns. Thank you More

by OESMITH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2023 -

Serra Chevrolet responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Serra Chevrolet Birmingham Team

September 10, 2023

The end result turned out good but took longer than estimated. I was somewhat disappointed. More

by Retired
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Body Shop
Report | Print
Sep 12, 2023 -

Serra Chevrolet responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Serra Chevrolet Birmingham Team

September 09, 2023

Customer service was perfect with informative information as well as request information. Serra team was awesome. More

by peggy896
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Serra Chevrolet responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The Serra Chevrolet Birmingham Team

September 02, 2023

Overall I am pleased with the results of getting the air bag repaired. Thank you More

by jhclements
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Whisenant
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Vicky Wright
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Serra Chevrolet responded

Thank you for taking the time to write this review. We are pleased to hear that our staff was able to provide an efficient and overall positive experience. Sincerely, The Serra Chevrolet Birmingham Team

September 01, 2023

New truck did not have a owners manual, ask the salesman for help to get one, no luck Called for the sales manger to get help, left him a voicemail still no response More

by jholder8282
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicky Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2023 -

Serra Chevrolet responded

Thank you for your feedback. We have forwarded this to our team to look into. Sincerely, The Serra Chevrolet Birmingham Team

August 31, 2023

I am letting everybody know not to come there because you all do not take pride in satisfying your customer and whoever I see headed your way, I will do everything in my power to stop them More

by ravercrombie49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vicky wright
Report | Print
Sep 01, 2023 -

Serra Chevrolet responded

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us directly at your earliest convenience so we can resolve your concerns. Sincerely, The Serra Chevrolet Birmingham Team

August 27, 2023

The buying process was good, so far in the first 60 days I have had my brand new truck in for service twice and they have not been able to fix it. Hopefully they will next time More

by mattbraskamatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vicky Wright
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2023 -

Serra Chevrolet responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Serra Chevrolet Birmingham Team

August 24, 2023

Service writer and service manager were courteous and corrected my problem. However, the technician that change out the tire overinflated the tire and over tightened the lug nuts which required a cheater More

by dustyunderwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicky Wright
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

Serra Chevrolet responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Serra Chevrolet Birmingham Team

August 23, 2023

This dealership charged me $1000, advised me to buy bushings indicating it would resolve my issue. Based on their diagnostic. This didn’t address my problems and a $1000 later I have the same problem. More

by LAVARISTHOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicky Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

Serra Chevrolet responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Serra Chevrolet Birmingham Team

1
...
5
6
7
...
45