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Serra Chevrolet - Service Center

Birmingham, AL

3.6
442 Reviews

442 Reviews of Serra Chevrolet - Service Center

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October 12, 2023

They did a great job at getting me in and out in quick, thank you. More

by lyons0065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Serra Chevrolet responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Serra Chevrolet Birmingham Team

Oct 13, 2023 -

lyons0065 responded

You're so welcome!

October 12, 2023

I found that the service area overcharged for services. When I Asked for the estimate in writing I was sent a picture of a sticky note without prices. We will not go back and I will not buy another Chevr More

by grace musulman884
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vicky Wright
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Serra Chevrolet responded

Grace, we take your feedback seriously and would appreciate the opportunity to discuss your experience at our Service Center. Please contact us at your earliest convenience. We look forward to speaking with you. Sincerely, The Serra Chevrolet Birmingham Team

October 06, 2023

Your service have all ways been great I would recommend you to all my family and friends More

by Freemanbert11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicky Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Serra Chevrolet responded

Your kind words and fantastic review are greatly appreciated! We are elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, The Serra Chevrolet Birmingham Team

October 06, 2023

I’ve had several issues with my vehicle since I purchased it. I have had to get it repaired 5 times and I’ve only had it for 5 months. Most nightmarish experience I’ve ever had. More

by abdelgadir1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cedric Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Clements
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tessa McCown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Digital Airstrike
1.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Eiserloh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Terrell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Malik Khayyam
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vicki Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Serra Chevrolet responded

We appreciate you bringing this to our attention. Please contact us directly as soon as possible so that we can discuss this situation and come to a resolution together. Thank you, and we look forward to hearing from you soon. Sincerely, The Serra Chevrolet Birmingham Team

October 01, 2023

They sold me a lemon and would not do a 72-hour trade in I eventually had to call the bank and have them write off my loan because I told them I wasn't going to be able to pay for a car that I wasn't able t More

by floracraig63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Clements
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tessa McCown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Digital Airstrike
1.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Whisenant
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vicky Wright
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vicki Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Weigand
Oct 05, 2023 -

Serra Chevrolet responded

We acknowledge your review and are currently looking into the events you’ve detailed.

October 01, 2023

Very helpful, clean, good drink station. Blah, blah, blah, blah, blah blah blah blah blah. More

by scheinz1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicky Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Serra Chevrolet responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Serra Chevrolet Birmingham Team

September 27, 2023

I am very pleased with my service the young man explained everything and I my wait wasn't very long and I didn't have appt overall I'm very pleased More

by lindorascott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I forgot his name
Sep 28, 2023 -

Serra Chevrolet responded

Linda, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Serra Chevrolet Birmingham. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Serra Chevrolet Birmingham Team

September 26, 2023

He was very professional and good I thank him for the service if I had to do it all over again I'll use them again More

by reggiejiles1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Serra Chevrolet responded

Thank you for putting your trust in Serra Chevrolet Birmingham, Reggie! We pride ourselves in our service department’s ability to provide world-class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, The Serra Chevrolet Birmingham Team

Sep 28, 2023 -

reggiejiles1964 responded

I enjoyed the service everything been good and thank you for working with me

September 21, 2023

This one is the best dealership since I moved here. Both times I came my experience was great! More

by Chambers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Serra Chevrolet responded

Chambers, we are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, The Serra Chevrolet Birmingham Team

September 20, 2023

Handled everything well, simple and professional. Any concerns were addressed accordingly! Front desk was welcoming. More

by jessica abarca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicki Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Serra Chevrolet responded

Jessica, we are so glad we could take care of all of your needs at Serra Chevrolet Birmingham. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, The Serra Chevrolet Birmingham Team

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