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This rating includes all service center reviews, with more weight given to recent reviews.
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442 Reviews of Serra Chevrolet - Service Center
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January 14, 2019
Great friendly atmosphere Lloyd goes above and beyond for me every time I step on the dealership property. He is by far the best guy Serra has working for them. Lloyd goes above and beyond for me every time I step on the dealership property. He is by far the best guy Serra has working for them. More
by jhunt57
Verified CustomerEmployees Worked With
Lloyd Shaw
January 11, 2019
Need to get creative Service was fine. New car dealers reluctant to give price of trade in. How much I would put to new one. Would like to trade with comparable pri Service was fine. New car dealers reluctant to give price of trade in. How much I would put to new one. Would like to trade with comparable price to current. More
by gward9589
Employees Worked With
Christina Presnell
January 08, 2019
Great service friendly staff great service friendly staff love the lady at the front counter at service part faster today then last time I was there friendly staff great service friendly staff love the lady at the front counter at service part faster today then last time I was there More
by mamierobnsn
Employees Worked With
January 07, 2019
Great! We purchased a GMC from another dealer and has always come here for service it’s always quick fast and accurate. We ended up buying a vehicle a week a We purchased a GMC from another dealer and has always come here for service it’s always quick fast and accurate. We ended up buying a vehicle a week ago. More
by Teambow2017
Employees Worked With
The General Manager has a customer service welcoming that it should be canned and sold., Reginald Kimble
January 07, 2019
Good service Service was completed quickly and I am able to enjoy the comfortable space and free wi-if while service is being completed on my vehicle. Service was completed quickly and I am able to enjoy the comfortable space and free wi-if while service is being completed on my vehicle. More
by NICK
Employees Worked With
January 03, 2019
Unhappy Customer Oil change was complete, but cost has increased with each visit. No coupons or offers ever received in mail. Another cust. had coupons for service. Oil change was complete, but cost has increased with each visit. No coupons or offers ever received in mail. Another cust. had coupons for service. More
by DW0831
Employees Worked With
January 03, 2019
Easy and great service Professionalism and friendly! Tess and the great crew did a great job of keeping me up to date on the progress of completion of work. Professionalism and friendly! Tess and the great crew did a great job of keeping me up to date on the progress of completion of work. More
by Parker
January 02, 2019
The only place I take my car This dealership has been the only one been going to in the four years I've been in Birmingham the service is always great people are always in their b This dealership has been the only one been going to in the four years I've been in Birmingham the service is always great people are always in their best customer friendly mood I've even had a situation where the mechanics were booked and my problem was so severe that the manager up front where you walking to the service department took on attaining to my car he actually did the work on my car for me I think that is awesome to come down out of your corporate wear and work on a client's car that says a lot not only that the young lady at the service desk Tessa I probably spelled that wrong LOL but she's wonderful always helpful she treats my situations as though it's her car and for that I'm grateful she always reassures me everything will be fine and the mechanics that actually do the work you never get to really meet them you see them in passing but I just want to say I totally appreciate you guys you're like the big brothers I don't have More
by N. Bolton
Employees Worked With
December 24, 2018
Recall On Thursday, December 20 my appointment was at 1:30 hour arrive around 115. Service # 1967...young man that the Ignition switch recall paperwork. At On Thursday, December 20 my appointment was at 1:30 hour arrive around 115. Service # 1967...young man that the Ignition switch recall paperwork. At this time he proceeded to check the vehicle I explain to them the switch would not cut off here in escrow to me I need to sign off on some paperwork. I did he said will be about a hour that’s OK. about 30 minutes later I received a phone call so I can come pick up the car when I arrive to pick up the vehicle nothing was done he stated that I did not have the original key when he called me I told him I could bring him the original key I have it in my possession. He told me No.the vehicle will left in the same spot that I brought it. The battery had when dead I asked did they even do anything to it...! he said no because I have a duplicate key I say I have it. That was the my son key. Then he ( Mr Shaw) Say Because I didn’t bring the original key they couldn’t work on the vehicle. I explain the first time I had the key he said no no we can’t do anything to it now so they had to jump the vehicle off because he left to switch ON....they would not show me the paperwork that I signed or give it to me or give me the recall paper back More
by Bigl
December 24, 2018
Service Dept Was able to make a same day appointment and service department was very prompt and extremely professional from start to finish...was delighted I could Was able to make a same day appointment and service department was very prompt and extremely professional from start to finish...was delighted I could be in and out so quickly...Kudos to Serra!!! More
by susan.self
Employees Worked With
