Serra Chevrolet - Service Center

Terrible workmanship on NEW CAR! My 2 day old Sorrento was damaged in a car wash, they paid. Serra Chev Collision kept my car longer than needed, had painted the car too close to pick My 2 day old Sorrento was damaged in a car wash, they paid. Serra Chev Collision kept my car longer than needed, had painted the car too close to pick up, waxed it too early, has a lot of places with pits in the paint, scratches, rub marks, palm print in paint and windshield installed terribly... My windshield now has a crack due to it not being installed securely. They won't respond to calls. If this had gone through insurance instead of private pay, this would not have happened. I would like to give NO STARS but it required something. More

Chevrolet Service Center Visits My visits to the service center have been basically for oil changes. When I arrived I was greeted by the service employee, I told her what I was there My visits to the service center have been basically for oil changes. When I arrived I was greeted by the service employee, I told her what I was there for, she keyed the information into the system. I was given a time and took a seat in the waiting area. Usually the work was completed before the time given. More

HORRENDOUS Customer Service This location had my car for over a MONTH before they actually started working on my car. They almost never answered the phone and they never returned This location had my car for over a MONTH before they actually started working on my car. They almost never answered the phone and they never returned my calls asking for updates. When they DID answer the phone I either spoke to Helen, who routinely told me she was too busy with customers to talk to me on the phone or I talked to David who flat out LIED about the progress of the repairs. They had my car from 3/1/2019 until, I believe, either 4/5 or 4/12. They LITERALLY only started working on it after I got in touch with Serra Corporate. David and Helen were both exceptionally rude and made it known that they resented having Rodger Bradford come down and chew them out and actually FORCE THEM to work on my car!!! I will happily set myself on fire before I ever use this repair shop again. If I could give negative stars, they'd be in the hundreds. I actually LOATHE this establishment. I won't ever be buying any cars from this location either. More

Repair of vehicle because of accidents I PUT THE TEAM ON MY FB PAGE AND ALSO HOW WELL YOU REPAIRED MY VEHICLE. ON DEC. 12 MY VEHICLE WAS HIT WHILE PARKED. THE BACK BUMPER WAS TORE IN SHR I PUT THE TEAM ON MY FB PAGE AND ALSO HOW WELL YOU REPAIRED MY VEHICLE. ON DEC. 12 MY VEHICLE WAS HIT WHILE PARKED. THE BACK BUMPER WAS TORE IN SHREDS. MY VEHICLE STAYED THERE FOR 3 MONTHS BECAUSE EVERYTIME SERRA TRIED WORKING THEY HAD TO ORDER PARTS. THE INSURANCE ADJUSTER HAD TO RETURN TO RECALCULATE THE DAMAGE. I WAS FURIOUS BUT I NEVER NOT ONCE THOUGHT OF MOVING MY CAR BECAUSE I KNEW I HAD THE BEST. THE FIRST ACCIDENT WAS MY FRONT BUMPER BROKE THE HANDLE OF MY A FRAME. CAR WAS READY IN 7 OR 8 DAYS. IF YOU ARE EVER IN JEED OF REPAIRING YOUR VEHIClE SERRA COLLISON IS THE BEST PLACE TO BE. I GIVE THEM 100. BEST REPAIR SHOP IN BIRMINHAM. More

Repair of my vehicle from crash. Mr. Hatfield & receptionist were very professional. My vehicle was repaired very well, it looks so very nice Mr. Hatfield made sure that the insuranc Mr. Hatfield & receptionist were very professional. My vehicle was repaired very well, it looks so very nice Mr. Hatfield made sure that the insurance company. More

Chevy Guys Both Sales and Service have wonderful customer service. They will go beyond to get things done for you. Would recommend to family and friends. Come to Both Sales and Service have wonderful customer service. They will go beyond to get things done for you. Would recommend to family and friends. Come to Serra Chevrolet and get the experience I received. More

Good service at a reasonable price The émployees are knowledgeable and pleasant to deal with. The service center provides a comfortable waiting area. The facilities are clean. Service i The émployees are knowledgeable and pleasant to deal with. The service center provides a comfortable waiting area. The facilities are clean. Service is prompt and professionally carried out. More

my car service was great would be better if you all return t The quality of service is excellent and I've never had a problem having my vehicles serviced at this location . I highly recommend Sierra Chevrolet t The quality of service is excellent and I've never had a problem having my vehicles serviced at this location . I highly recommend Sierra Chevrolet to all my family & friends . More