Serra Chevrolet - Service Center

Shannan was the best It started off a little rocky. Shannan had scheduled me for a test drive When I got there, she had another customer so they sent me to another guy I It started off a little rocky. Shannan had scheduled me for a test drive When I got there, she had another customer so they sent me to another guy I don’t want to name. He showed me the truck. I took it for a drive and loved it. However when I got back and we started talking numbers, he was very abrasive and rude, deciding he could sell it to someone else for much more the next weekend. Well, the next week came and went and the truck was still there. After some harsh words from him, I tried reaching back out to Shannan. Two days later, she contacted me, I went to see her, and she got me the truck for even less. I’m so grateful for her help and pleasant demeanor. She’s a doll and I’m in a truck I love. Thank you! More

Key getting stuck in ignition Key still get stuck in the ignition, should not have to turn, on and off and jiggle the gear shift to remove key. Not satisfied. Key still get stuck in the ignition, should not have to turn, on and off and jiggle the gear shift to remove key. Not satisfied. More

Oil change Got oil changed and tires rotated and used coupon sent to me by Serra. I Liked the $7.50 discount coupon allowed me for my service. Got oil changed and tires rotated and used coupon sent to me by Serra. I Liked the $7.50 discount coupon allowed me for my service. More

Oil change Came in for an oil change. I didn't have a long wait. They was finish in no time. I had an appointment didn't have to wait. Came in for an oil change. I didn't have a long wait. They was finish in no time. I had an appointment didn't have to wait. More

Poor Service report by Lavora Little I’ve had to bring my vehicle back twice. I am still experiencing the same issues that I brought it in for. I was told by service department over and I’ve had to bring my vehicle back twice. I am still experiencing the same issues that I brought it in for. I was told by service department over and over to bring it back when the trouble light is on. How can I when it goes off before I can bring it back each time. I’ve called the service manager left a voicemail. He has yet to return my call. This was my first time bringing to Serra. I chose Serra because it was closer for me. But I will never do business again with them. More

Brought my new car in and left with scratches on it I was hit on the rear and it damaged my rear bumper and sensors. My car is a 2019 Kia Optima. No scratches on the car when I took it in for repairs. I was hit on the rear and it damaged my rear bumper and sensors. My car is a 2019 Kia Optima. No scratches on the car when I took it in for repairs. When I picked my car up it was scratches on my trunk and a deep scratch on my hood. I brought this to the shop manager and he said it was scratched when I brought it in. I disagreed with him. Nothing was done about the issue not evev when I spoke with 2 different General Managers. Very disappointed, I always buy my vehicles from Serra, now that has changed. Customer service is not on their list of customer satisfaction. Looking to purchase a vehicle for my daughter, not from Serra. More