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Serra Chevrolet - Service Center

Birmingham, AL

3.5
442 Reviews

442 Reviews of Serra Chevrolet - Service Center

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September 27, 2019

No communication Bad customer service there was no communication with me while my car was being repaired.I had to call or come by to find out what was going on and the More

by KING.J.D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
J Hudson
September 17, 2019

Just nice people Just like the way I am treated. Gghhhhhhhhhhhhhhh hhhhhhghh. I think the best thing is that you have many high levels of them you know and what they a More

by gward9589
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Presnell, Jimmy Starnes
Sep 18, 2019 -

Serra Chevrolet responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Best, The Serra Chevrolet Birmingham Team

September 14, 2019

Took care of my truck ,made me feel great about my visit Good service and treatment to me and keeping me informed Made everything work out to my liking glade that I had this service taken care of hear More

by Njoydivin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cedric Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob, Robert Purdy
Sep 16, 2019 -

Serra Chevrolet responded

We appreciate your kind words about our service team. Thank you for choosing Serra Chevrolet Birmingham for your vehicle needs. Best, The Serra Chevrolet Birmingham Team

September 11, 2019

THANK YOU Tessa is always efficient, thorough, and professional!! Thanks for a good experience!!! I think those twelve words are a good summation of my servic More

by ROBERTSMITH322
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2019 -

Serra Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, The Serra Chevrolet Birmingham Team

September 05, 2019

Service I was very disappointed with Serra Chevrolet's service department. I am from out of town and my car broke down and had to be towed to them. It was e More

by bthomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tessa McCown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2019 -

Serra Chevrolet responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Regards, Serra Chevrolet Team

September 03, 2019

I cannot believe this is a Chevrolet dealership. I have bought vehicles from other dealerships and never have a had such a terrible experience. There was no communication among the departments. The s More

by 123456789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shannan and Robbie, Robert Purdy
Sep 03, 2019 -

Serra Chevrolet responded

We value the opportunity to learn of your experience here at Serra Chevrolet. We would appreciate the opportunity to amend any issues. If you could please contact us at your earliest convenience, We would like to discuss this further with you and attempt to make things right. Regards, Serra Chevrolet Team

August 28, 2019

Service Tess is great she take good care of me when I come to the service I don’t ask for no one else but her More

by Maliyah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2019 -

Serra Chevrolet responded

Hi Maliyah, and thank you for this great review! We're happy to hear that Tess took care of you! She is a great asset and we appreciate all that she does. Regards, Serra Chevrolet Team

August 13, 2019

Trash This lady wasted my time. Write down information that I did not authorize while I was on the line with my bank. Invited me in with an email offering m More

by kmikula
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christina Presnell
Aug 19, 2019 -

Serra Chevrolet responded

kmikula, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Regards, Serra Chevrolet Team

August 02, 2019

Very frustrating!!!! Worst service I have ever had!!! I had to keep calling to check on the status of my vehicle. Never felt like the service writer was my advocate AT A More

by Nevercomingback
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacob
August 01, 2019

Service I would recommend this dealership for anyone who’s looking for reliable service for your vehicle. This is all that I need to say at this time. More

by dkw680
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2019 -

Serra Chevrolet responded

We cannot thank you enough for your wonderful review of Serra Chevrolet Birmingham and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, The Serra Chevrolet Birmingham Team

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