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Serra Chevrolet - Service Center

Birmingham, AL

3.5
442 Reviews

442 Reviews of Serra Chevrolet - Service Center

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October 15, 2019

Hard Workers I am thankful for all you do to help service my family in our time of need big or small. Keep up the good team work! More

by Pingpong 65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cedric Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2019 -

Serra Chevrolet responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Best, The Serra Chevrolet Birmingham Team

October 12, 2019

Service I received really good customer service when I came in to have my car serviced. I'm very happy with my service and how they treated me. I also got a r More

by Sonya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : None
Oct 15, 2019 -

Serra Chevrolet responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, The Serra Chevrolet Birmingham Team

October 11, 2019

Service was timely and Service Rep showed concern aboutmy is Great Job overall! ! All parties performed their perspective roles professionally! Great teamwork amongst themselves, especially related to my issue More

by jse.rg123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cedric Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Presnell
Oct 15, 2019 -

Serra Chevrolet responded

We cannot thank you enough for your wonderful review of Serra Chevrolet Birmingham and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, The Serra Chevrolet Birmingham Team

October 11, 2019

Takes too long, job not done right. Took my vehicle in for a few things. They had it for a week. Had to take it back because they disconnected a line while doing work. 2 days later I got More

by Chevyguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't remember the names.
October 04, 2019

Service The customer service given to me was great. They answered all of my questions and took care of all my concerns and needs with a smile. More

by sdgoldman1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2019 -

Serra Chevrolet responded

We are so glad we could take care of all of your needs at Serra Chevrolet Birmingham. Thank you for giving this feedback; we will be sure to share it with the team! Best, The Serra Chevrolet Birmingham Team

October 01, 2019

Overall It was good over all, my tire pressure light is still on. And it wasn't when I took the car there to be fix. However everything is good and the car i More

by Leetia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cedric Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Clements
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Purdy, Summer Wales, Vance Cook, Christina Presnell, T’ona Jones, Jimmy Starnes, Payden Sewell
Oct 01, 2019 -

Serra Chevrolet responded

Leetia,we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Best, The Serra Chevrolet Birmingham Team

October 01, 2019

Quick and excellent service Went in for and oil change, they meet me at my truck and greeted me. Took my truck back did the work and call me up to check out. More

by tdcook222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forgot his name but he served me the last time I came, excellent service
Oct 01, 2019 -

Serra Chevrolet responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, The Serra Chevrolet Birmingham Team

Oct 01, 2019 -

tdcook222 responded

The other guy name is Jacob Hudson, great customer service

October 01, 2019

Excellent service with professional workers. I was able to drop my car off at 6:30 in the morning, and receive calls from the technician on things he recommende More

by cedricbuchannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2019 -

Serra Chevrolet responded

We appreciate your kind words about our service team. Thank you for choosing Serra Chevrolet for your vehicle needs. Regards, Serra Chevrolet Team

September 30, 2019

It was good people helped alot very professional They where very helpful and friendly only thing not explained was amount my service agreement would pay per day other than that service was perfect. More

by julie.howard.aw2z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2019 -

Serra Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, The Serra Chevrolet Birmingham Team

September 27, 2019

Poor service I made an appointment and was there over 3 hours before my car was even seen. Have been calling back about my part and NO ONE ever answers or returns More

by 73troberson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
I don't remember his name
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