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Serra Chevrolet - Service Center

Birmingham, AL

3.5
442 Reviews

442 Reviews of Serra Chevrolet - Service Center

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December 03, 2019

Great experience Great customer service I was greatly satisfied! I recommend services to anyone please give them a try you will be satisfied I highly recommend their s More

by mhosea35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2019 -

Serra Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, The Serra Chevrolet Birmingham Team

December 03, 2019

Oil change and recall fixed Moved to Alabama shortly after I bought my truck, starter using Serra Chevrolet on my first oil change. Show up for my appointment and the work is usu More

by Steve123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2019 -

Serra Chevrolet responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, The Serra Chevrolet Birmingham Team

December 03, 2019

Exceptionality My entire experience was great .. From beginning to end .. I was welcomed immediately .. Taken care of .. The wait time was good .. The professional More

by plhoomes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2019 -

Serra Chevrolet responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Serra Chevrolet Birmingham! If there is anything else we can do for you, please feel free to give us a call. Best, The Serra Chevrolet Birmingham Team

November 24, 2019

Service manager mess up Dropped my truck off reck cased a lot of damage to it. To much to fix truck right. Did not make my happy with replacement. More

by SCOTTSWERN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tessa McCown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David In financial
November 22, 2019

Service visit Service people who worked on my vehicle were very accommodating and friendly. I also enjoyed chatting with sales people about others vehicles on the l More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cedric Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2019 -

Serra Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, The Serra Chevrolet Birmingham Team

November 06, 2019

Time took too long to get out took too long and performed work on my vehicle without authorization, then they tried to take advantage of me working out of state to charge more More

by Louis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tessa McCown
2.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2019

Always a good encounter. Tessa usually is my service advisor Great experience. Tessa is easy to work with. She does a great job when i deal with her. Repairs or oil change always completed in a timely manner. More

by mark
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2019 -

Serra Chevrolet responded

Mark, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, The Serra Chevrolet Birmingham Team

October 26, 2019

Customer extremely satisfied and will use again The service department did a ten point inspection with oil change. Keep myself informed about the car. Clean, friendly and professional will recommend More

by elnorascott777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2019 -

Serra Chevrolet responded

We appreciate the kind words. We look forward to seeing you again in the future! Best, The Serra Chevrolet Birmingham Team

October 25, 2019

Had a great experience It only took 30 for my oil change and vehicle inspection. They sales team and services advisor give me a world class experience. Contact them for your More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cedric Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Clements
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Purdy, Jimmy Starnes
Oct 28, 2019 -

Serra Chevrolet responded

Sam, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, The Serra Chevrolet Birmingham Team

October 16, 2019

The service I recieved on my truck was expertly done.i I went to have my oil shanged and brakes looked at. The diagnosis of what my vehicle went further. was in need of service so much so that my family's More

by pmurrell58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2019 -

Serra Chevrolet responded

We are so glad we could take care of all of your needs at Serra Chevrolet Birmingham. Thank you for giving this feedback; we will be sure to share it with the team! Best, The Serra Chevrolet Birmingham Team

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