Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
442 Reviews of Serra Chevrolet - Service Center
Sort by
May 14, 2020
Serra dealership is a very good place to do business. I have bought several vehicles from them and had very good service.from the service department with Mrs. Tessa. have bought several vehicles from them and had very good service.from the service department with Mrs. Tessa. More
by Shep
Verified CustomerEmployees Worked With
May 07, 2020
I MR. KARIM EL-AMIN SR. GIVE YOUR SERVICE DEPARTMENT A NO GOOD FOR THE SERVICE ON MY VEHICLE AND FEBRUARY, MARCH, AND APRIL 2020. GOOD FOR THE SERVICE ON MY VEHICLE AND FEBRUARY, MARCH, AND APRIL 2020. More
by karims
May 06, 2020
Always satisfied with my service. Thorough and always address all of my questions and concerns. The waiting area is accommodating and comfortable. The staff is never rude. address all of my questions and concerns. The waiting area is accommodating and comfortable. The staff is never rude. More
by TRBEAUTY31
Employees Worked With
April 15, 2020
My service was disappointing. Rude staff I arrived at 6:20 am. Online stated opens at 7:00am Was told when I got there it opens at 8.. I live 30 mins away and told Jacob Hudson I was going to wait. At 7: 6:20 am. Online stated opens at 7:00am Was told when I got there it opens at 8.. I live 30 mins away and told Jacob Hudson I was going to wait. At 7:50 a truck pulled up beside me. The garage doors finally open. A lady comes out and talks with the person writing on her clip board. Puts a number flyer on his truck and asked him to pull up in the garage. I felt insulted since I had been waiting since 6:20. I spoke up and she dismisses me by saying they start oil changes at 8:00. She totally ignored me.. A few mins later Jacob comes out and place a number flyer on my car and take my keys.. He had me waiting unnecessarily without explanation or an apology. When my car was finished which took about 1hr and 30mins I was told by the guy who changed my oil that my car has been ready and he doesn’t know why they had me waiting for so long. Upon checking out he gave me just a receipt of payment. They always give me inspections and recommendation form with my service which I didn’t receive. I asked Jacob to please print one out and he didn’t know how.. So I’m clueless to what services I need and exactly what was serviced on my car. Very, very poor customer service which needs major improvement More
by Benmaxie
March 26, 2020
I didn’t receive service, I was told my warranty didn’t cover my issue. And the diagnosis fee is pretty high not to receive any services. I called my warranty service, only to find out that part of the ser cover my issue. And the diagnosis fee is pretty high not to receive any services. I called my warranty service, only to find out that part of the service was covered. So I pretty much wasted money at Serra. I ended up at Edward Chevolet More
by jerrellgriffin
Employees Worked With
Jacob
March 03, 2020
Great Customer Service. Thanks Tessa McCown great doing business with you. Highly recommended. Will see you again on my next service visit. Sending customers your way. business with you. Highly recommended. Will see you again on my next service visit. Sending customers your way. More
by Sam
Employees Worked With
February 26, 2020
When I schedule services they always get me in and out in no time. I never have an issue with getting an appointment for a date and time that works for me. no time. I never have an issue with getting an appointment for a date and time that works for me. More
by mzpullom
Employees Worked With
February 16, 2020
Excellent. Both vehicles that we have have been purchased from Serra. The service is great and the staff are wonderful. I will recommend Serra to my friends and family. from Serra. The service is great and the staff are wonderful. I will recommend Serra to my friends and family. More
by DAPHNE.OAKLEY
February 06, 2020
The service was great! They resolve the issue each time that I have dropped it off for service. The rep is very courteous. Thanks you.! that I have dropped it off for service. The rep is very courteous. Thanks you.! More
by blackmonlori
Employees Worked With
