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Serra Chevrolet - Service Center

Birmingham, AL

3.5
442 Reviews

442 Reviews of Serra Chevrolet - Service Center

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October 11, 2020

Tessa did all that was possible to help me get my car serviced . She gave a detailed explanation of what was wrong with my vehicle. More

by ISISFREEATLAST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2020 -

Serra Chevrolet responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Tessa. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, The Serra Chevrolet Birmingham Team

August 29, 2020

I was promptly served, all staff and customers wore masks, staff were very professional and friendly. My car was serviced and I was on my way within two hours. More

by ksfreeland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

Serra Chevrolet responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with our team. Please let us know if we can ever help you in the future. Sincerely, The Serra Chevrolet Birmingham Team

August 27, 2020

Quick service was great, great customer service they greeted me and asked if I had any questions, they also told me about other services they recommend and great price. Friendly atmosphere More

by tdcook222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Bradford
Sep 01, 2020 -

Serra Chevrolet responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, The Serra Chevrolet Birmingham Team

August 18, 2020

Good and fast service. They never make me wait to get my service done also easy way to set my appointment and always clean environment More

by imeldamed1392
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Bradford
Aug 21, 2020 -

Serra Chevrolet responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, The Serra Chevrolet Birmingham Team

August 09, 2020

Polite, efficient and quick service! My only complaint: My autistic daughter purchased her new car July 2109 and was promised a “Welcome Kit” with supplies, by the finance guy. She has YET to receive it More

by Spark2019
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clem Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : None, Robert Purdy, Roger Bradford
Aug 12, 2020 -

Serra Chevrolet responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Serra Chevrolet Birmingham Team

August 07, 2020

I CAME IN 2 TIMES 2 CHANGE MY OIL IN MY 2008 CORVETTE WITH ONLY 19, 000 MILES ON IT! THE FIRST TIME THEY CHARGED ME $85.00. IN JULY THEY CHARGED ME $115.00 WHAT WAS THE DIFFERENCE??? More

by eddiebrownjr112
Recommend Dealer
No
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2020

Service dept has always provided great service. Vehicle had oil change and tire rotation priced right with coupon. Service writer and technician were great and personable. More

by Perry
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Bradford
Aug 05, 2020 -

Serra Chevrolet responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Serra Chevrolet Birmingham Team

July 14, 2020

Great experience and customer service I love there hospitality and environment they keep my car up and going I will recommend them to everyone great place More

by Jpegues92
Recommend Dealer
Yes
Employees Worked With
Cedric Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Clements
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clem Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Bradford
Jul 16, 2020 -

Serra Chevrolet responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Serra Chevrolet Birmingham Team

June 30, 2020

I was very pleased with everyone involved in the process of getting my truck serviced. I will let Serra Chevrolet service my truck again. This was the first time I've had it service here. Thanks More

by wardbo
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Bradford
Jul 10, 2020 -

Serra Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Serra Chevrolet Birmingham Team

June 26, 2020

The only reason why I'm not giving 5 stars is because I was never called back to complete my warranty repair. My AC Compressor is leaking on my 2018 Corvette. The part was to be ordered and was told I wo More

by jjackson
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2020 -

Serra Chevrolet responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Serra Chevrolet Birmingham Team

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