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Serra Chevrolet - Service Center

Birmingham, AL

3.5
442 Reviews

442 Reviews of Serra Chevrolet - Service Center

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January 13, 2021

I had a really good experience at Serra Chevrolet Christie Taylor was my sales person. I would recommend everyone to go there . I felt like family there. More

by lolitadavidson164
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christie Taylor
December 31, 2020

Customer service was great, details off what my vehicle and the service that needed to be done was no surprises told upfront what the cause would be More

by Geraldineevans61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Bradford
December 04, 2020

Wasn't happy had to pay for service that should have been covered by warranty. I only bought this car a little over a month before from Serra More

by JSTEPH0101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Female at desk can't remember name but wasn't Tessa
Dec 07, 2020 -

Serra Chevrolet responded

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, The Serra Chevrolet Birmingham Team

December 02, 2020

I always have a very experienced at Serra! They do a great job in service department getting you in and out! I have enjoyed this service for the pass two years! More

by mikehall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Serra Chevrolet responded

Mike, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, The Serra Chevrolet Birmingham Team

November 29, 2020

I’ve purchased my suv from this location and have been coming here cause it’s closer to me. the customer service is poor. Every thing else is ok. More

by shrlysmth74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tessa McCown
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 18, 2020

They were able to repair my vehicle within the hours they said. Provided transportation home. The repairs were affordable. They were friendly and courteous. Thanks. More

by melaniejoyce44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy
Nov 18, 2020 -

Serra Chevrolet responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Serra Chevrolet Birmingham Team

November 14, 2020

Will recommend to any Chevrolet customer. Took less than a hour to get oil change and tire rotation. Thanks Tessa and Author. See you guy in January. More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Serra Chevrolet responded

We cannot thank you enough for your wonderful review of Serra Chevrolet Birmingham and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Serra Chevrolet Birmingham Team

November 07, 2020

The service department was very friendly and helpful. The service was done professionally in a timely manner. They cleaned out vents which were filled with leaves and removed all oil spills. More

by sue35054
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Bradford
Nov 12, 2020 -

Serra Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Serra Chevrolet Birmingham Team

November 06, 2020

Great business and very professional workers who care about the customer. They stay true to their word when it comes to getting your vehicle to you as promised. More

by Gold One
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2020 -

Serra Chevrolet responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Serra Chevrolet Birmingham Team

November 01, 2020

Very professional we are returned back great service we are recommending service to my friends and all the people that I know prices is reasonable More

by lequettehunter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cedric Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Serra Chevrolet responded

We cannot thank you enough for your wonderful review of Serra Chevrolet Birmingham and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Serra Chevrolet Birmingham Team

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