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Serra Chevrolet - Service Center

Birmingham, AL

3.5
442 Reviews
Call Service Center (205) 853-2906

442 Reviews of Serra Chevrolet - Service Center

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January 13, 2024

Everything seemed great. Didn't seem to take that long with servicing. Everyone was really nice. It was overall a great experience. More

by Tnkey1998
Recommend Dealer
Yes
Employees Worked With
Vicky Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vicky Wright
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Jan 16, 2024 -

Serra Chevrolet responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Serra Chevrolet Birmingham Team

January 12, 2024

Vicky and Tessa was great. Mechanics were TERRIBLE! Replace light but left the shell cover hanging out, had to send it back to warehouse TWICE.Mechanic with no empathy. Sloppy More

by jacquesegurley
Recommend Dealer
No
Employees Worked With
Vicky Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vicky Wright
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Jan 12, 2024 -

Serra Chevrolet responded

Jacques, we take your feedback seriously and would appreciate the opportunity to discuss your experience at our Service Center. Please contact us at your earliest convenience. We look forward to speaking with you. Sincerely, The Serra Chevrolet Birmingham Team

January 12, 2024

I just sat in the waiting area reading and drinking coffee so what could I say better than that? More

by rjambro2
Recommend Dealer
Yes
Employees Worked With
Vicky Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vicky Wright
Report | Print
Jan 16, 2024 -

Serra Chevrolet responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Serra Chevrolet Birmingham Team

December 24, 2023

The service department is professional and explain the work performed. I can see myself coming back using their services More

by ctpacman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2023 -

Serra Chevrolet responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Serra Chevrolet Birmingham Team

December 22, 2023

I enjoy the service that I receive every time I go in there the people are very nice and friendly More

by squaresam65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2023 -

Serra Chevrolet responded

Sam, thank you for writing this amazing review for our team! At Serra Chevrolet Birmingham, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Serra Chevrolet Birmingham Team

December 21, 2023

Shady at best. Crap work, no communication, they don’t care about anything other than putting money in their pockets. Zero regard for customer satisfaction or safet More

by LT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tessa McCown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Whisenant
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vicky Wright
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vicki Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike battle
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Dec 22, 2023 -

Serra Chevrolet responded

Thank you for your feedback. Here at Serra Chevrolet Birmingham, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact us at your earliest convenience so that we can discuss this issue in greater depth. Sincerely, The Serra Chevrolet Birmingham Team

Dec 22, 2023 -

LT responded

I have repeatedly tried to communicate with your staff. I have been told so many times that I will be called back. Mike Battle is the worst and will not communicate, will not answer or return calls or emails! My brakes literally went out on the car I bought here (due to a crap brake job done by your technician) nearly causing a serious accident with myself and MY CHILDREN in the car and Mike didn’t seem to care at all. From the time I traded my car in (Oct 25th) until early December I was without a car completely due to the crap cars you guys sold me! Your dealership refused to get me a loaner or a rental, leaving me without a vehicle with three children! The car you sold me is STILL having issues, but I’m honestly terrified to let your staff even touch it. Matt in service used to communicate with me, and now he won’t either. He refused to replace the wheel on my vehicle that is damaged due to the horrible brake job that your technician did. Everything to do with Serra has been awful!!!!

December 19, 2023

I was very satisfied with this dealership. They figured out what was wrong with our car right away and they had to order the part, but my car was ready for me to pick up the next morning. I hi More

by Srsanders1950
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2023 -

Serra Chevrolet responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Serra Chevrolet Birmingham Team

December 17, 2023

They found back seat missing and put the bolts which I am glad because my great grand seat is. The road noise is still bad'' More

by DJHENSO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Vicky Wright
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2023 -

Serra Chevrolet responded

We are very sorry to hear that you feel your needs were not met during your recent visit with us. Your feedback will be reviewed with our team, and we would like to address any concerns you may still have. Feel free to contact us if you'd like to discuss this further. Sincerely, The Serra Chevrolet Birmingham Team

December 10, 2023

Great dealership and I will always trade with them. Vicky was a very helpful person in this More

by ORGANPLAYER48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicky Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2023 -

Serra Chevrolet responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Serra Chevrolet Birmingham Team

December 08, 2023

Great people and excellent service! Returned my truck when promised. Addressed all my concerns with knowledgeable response s, More

by frazierlewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2023 -

Serra Chevrolet responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Serra Chevrolet Birmingham Team

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