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Serra Chevrolet - Service Center

Birmingham, AL

3.5
442 Reviews

442 Reviews of Serra Chevrolet - Service Center

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June 03, 2021

The staff is very friendly . The customer service is great. They have nice cars to choose from. I definitely recommend to anyone looking for a car! More

by Chanelle Wynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Bradford
Jun 08, 2021 -

Serra Chevrolet responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Serra Chevrolet Birmingham Team

June 03, 2021

Excellent, customer service personnel was super friendly and courteous, someone keep check with me every hour letting me know where they were with finishing my car!!!!!! I will definite bring my car for se More

by sylvialeeparker1956@gmail.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cedric Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Clements
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna , Robert Purdy, Payden Sewell
Jun 09, 2021 -

Serra Chevrolet responded

We cannot thank you enough for your wonderful review of Serra Chevrolet Birmingham and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Serra Chevrolet Birmingham Team

June 01, 2021

The service was terrible it Took 2 months to do a recall on my truck and that part they put on was the wrong part so now my air bag light is on and they will not fix it More

by kensr6969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tessa McCown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Serra Chevrolet responded

We acknowledge your review and are currently looking into the events you’ve detailed.

May 23, 2021

I wouldn't recommend you to anyone I know, you people told me something different Everytime I called, you stopped working on my car to work on someone else one of the problems I brought to you for you do More

by Unsatisfied customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
Jun 04, 2021 -

Serra Chevrolet responded

We acknowledge your review and are currently looking into the events you’ve detailed.

April 22, 2021

I HAVE A 2008 CORVETTE!!! WITH LESS THAN 30,000 MILES! NO ONE WORK ON IT BUT THIS DEALERSHIP!!! THATS HOW SATISFIED WITH THE SERVICE!!! More

by eddiebrownjr112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Bradford
Apr 26, 2021 -

Serra Chevrolet responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Please feel free to contact us if you have any questions! Sincerely, The Serra Chevrolet Birmingham Team

Apr 27, 2021 -

eddiebrownjr112 responded

I HAVE A PROBLEM I BROUGHT MY CAR IN MONDAY 26 APR TO REPAIR THE LATCH ON THE CONSOLE GLOVE COMPARTMENT!!! THE LITTLE LATCH COST SIXTY EIGHT DOLLARS! THE LABOR WAS A HUNDRED AND TWENTY FIVE DOLLARS FOR A HALF OF WORK!!! THE TOTAL WAS $ 193.00 I FEEL THAT WAS TOO MUCH!!! AND I TOTALLY DISSATISFIED WITH THE PRICE!!!

April 14, 2021

Not sure why I am getting this now, it has been almost 3 weeks since my last visit ..................3......2.....2.....1....1...1....0 More

by onelove9415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Serra Chevrolet responded

Thank you for the 5-Star rating! We appreciate it! Sincerely, The Serra Chevrolet Birmingham Team

April 11, 2021

Body shop took twice as long as expected. I could never get them on the phone for answers until I threatened to come there and get the GM involved. Would not release the car for a test ride off property un More

by taxipaul068
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I didnt deal with the people on list
Apr 19, 2021 -

Serra Chevrolet responded

Our team has acknowledged this review.

April 04, 2021

I have always had a pleasant experience when getting my vehicle serviced at Serra Chevrolet. The service technicians are always very helpful and very knowledgeable. More

by ALIYAN14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Serra Chevrolet responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with. Sincerely, The Serra Chevrolet Birmingham Team

March 26, 2021

Very accommodating, personable and professional. They always do a great job with my vehicle servicing. I would recommend them to friends and family anytime. awesome More

by msrn_1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Serra Chevrolet responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Serra Chevrolet Birmingham Team

March 18, 2021

Dropped my truck off for transmission service and oil change, couple of hours later the dealership called and told me it was ready. Thanks so much More

by Steve123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Bradford
Apr 19, 2021 -

Serra Chevrolet responded

Steve, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Serra Chevrolet Birmingham Team

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