Serra Chevrolet - Service Center

When I first bought my car service was great. I come for my oil change and some times it takes to long. Brought in in for some servicing and you all kept it for 2 days and didn't even look at it. That was a my oil change and some times it takes to long. Brought in in for some servicing and you all kept it for 2 days and didn't even look at it. That was a bit if a turn down for me. Because I couldn't go to work for 2 days More

I picked 1 STAR, I PAID TO REPROGRAM MY ALARM SYSTEM, YOU TOOK MY 117.00 KNOWING THE COULD STEAK MY CAR ....ONSTAR NEVER WENT OFF TOOK MY 117.00 KNOWING THE COULD STEAK MY CAR ....ONSTAR NEVER WENT OFF More

Service advisor was really rude and disrespectful. Brought my truck back like did not care for the customer. She was really smart mouth. Unsatisfied period. Brought my truck back like did not care for the customer. She was really smart mouth. Unsatisfied period. More

It takes too long. It is about a 2 hour wait. I have to get there an hour early to get a second place slot. I was there just for an oil change and check up. I am going to Express Oil next time. I will need get there an hour early to get a second place slot. I was there just for an oil change and check up. I am going to Express Oil next time. I will need you guys on my recalls and repairs. The review is making me rate a person. This is not a personnel problem. It is an upper management problem. The people I cannot see. More

I had appointment to have front license plater holder installed. It was my second attempt as I had inquired previously about getting it done and was told I did not need appointment however when I showed installed. It was my second attempt as I had inquired previously about getting it done and was told I did not need appointment however when I showed up on the day I stated that person had been promoted and the customer service person stated that I would need an appointment. I was not pleased that I now had to return on another day! I will make sure next time I am told I do not need appointment to get that person name and request that promise be honored as stated. Its not good business to have staff make promises that business will not honor. More

So far I have used Serra for service on my 2016 Silverado. I have had only good experiences with the service team. The waiting area is always clean. The only issue is that the technician need to us Silverado. I have had only good experiences with the service team. The waiting area is always clean. The only issue is that the technician need to use floor mats and make sure the next service dates are on the vehicle, and remove any grease. More

They had my truck over a week. Stalled me saying they was waiting on the Radio. Didn’t even fix the other things as they waited. Ended up having to wait for them to fix my engine coolant sensor after the rad waiting on the Radio. Didn’t even fix the other things as they waited. Ended up having to wait for them to fix my engine coolant sensor after the radio came in. Don’t have enough space to complain More

I was not notified that the service department was through with my car until I called. They completed the repair but found that there likely is an electrical issue that they could not fix at the time through with my car until I called. They completed the repair but found that there likely is an electrical issue that they could not fix at the time and did not tell me as soon as they figured out that that was the case More

Had my truck in service department for 2 weeks, truck still hasn't been repaired. Charged $600 for nothing. It was not a good experience. still hasn't been repaired. Charged $600 for nothing. It was not a good experience. More

The employees are so kind I was very comfortable while waiting for my car to serviced I appreciated the discount coupon that was given to me thank you waiting for my car to serviced I appreciated the discount coupon that was given to me thank you More