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Serra Chevrolet - Service Center

Birmingham, AL

3.5
442 Reviews

442 Reviews of Serra Chevrolet - Service Center

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November 01, 2021

I always get the best service from Serra Chevrolet that any dealership has to offer and that’s why when I’m on the market for a new vehicle l always go to Cedric Robinson at Serra Chevrolet on Centerpoint More

by williams.stanley58@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cedric Robinson
Nov 03, 2021 -

Serra Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Serra Chevrolet Birmingham Team

October 27, 2021

Lady at service desk is very rude and has no customer service skills. I’ve been in 4 times and had the same experience with her. I won’t be back a 5th time. More

by benninger4132
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tessa McCown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Serra Chevrolet responded

We appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. We'd like the chance to speak with you and hear your feedback regarding your visit. Please contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

October 24, 2021

I love how they know you by name and willing to help you with anything dealing with your vehicle More

by dangelo.smith24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Preston
Nov 29, 2021 -

Serra Chevrolet responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, The Serra Chevrolet Birmingham Team

October 17, 2021

BUYER BEWARE: Do Not Buy A Set Of Tires Here Or You Will Be SOL. Took vehicle in to have tires rotated when due according to mileage. Two tires were bald. Was told there is no warranty. Pro-rating a pai More

by Sweet Baby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tessa McCown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Preston
Nov 03, 2021 -

Serra Chevrolet responded

Thank you for sharing this review regarding your experience with us. We'd like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

October 11, 2021

I love taking my vehicle to serra because they are always nice and take care of my vehicle in a timely manner. More

by misstrice88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cedric Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Serra Chevrolet responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, The Serra Chevrolet Birmingham Team

October 09, 2021

The service I recited from Serra was top of the line.I believe the treaded me fair.Highly recommend Serra. More

by Warrior836
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Serra Chevrolet responded

We cannot thank you enough for your wonderful review of Serra Chevrolet Birmingham and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Serra Chevrolet Birmingham Team

October 07, 2021

The worst experience I've ever had at a car dealership. I brought my car in needed a minor fix and ended up needed an engine. They messed my car up. Broke my car key and I've yet to receive my vehicle. It's More

by Adot01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tessa McCown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Preston
Oct 13, 2021 -

Serra Chevrolet responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, The Serra Chevrolet Birmingham Team

September 30, 2021

All of my services be fair and good ..the workers are nice and friendly does good work More

by shanekajones883
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Serra Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Serra Chevrolet Birmingham Team

September 29, 2021

Some of staff there actually makes it a decent dealership. Last place I may go. More

by Micahragland28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tessa McCown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Clem Webster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Serra Chevrolet responded

It is always our goal to earn your 5-star rating. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those 2 additional stars in the future. We look forward to hearing from you. Thank you! Sincerely, The Serra Chevrolet Birmingham Team

September 17, 2021

They suck. I brought a car from them Full coverage warranty 5 yr / 60 thousand miles bumper to bumper power train. I took my car in for service they keep my car for 3 months, and when I got it back t More

by dscutsmore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Clem Webster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Preston
Sep 29, 2021 -

Serra Chevrolet responded

We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

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