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Serra Chevrolet - Service Center

Birmingham, AL

3.5
442 Reviews
Call Service Center (205) 853-2906

442 Reviews of Serra Chevrolet - Service Center

Sort by
December 28, 2021

Very knowledgeable with fast friendly service. They was able to diagnose and fix my car very fast.. More

by watchman216
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Preston
Report | Print
Dec 30, 2021 -

Serra Chevrolet responded

Thank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. Thanks again! Sincerely, The Serra Chevrolet Birmingham Team

December 27, 2021

I thought I had an issue with computer and didn't but I still ended up paying $700 ! More

by amessmsg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tessa McCown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Preston
Report | Print
Dec 28, 2021 -

Serra Chevrolet responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Serra Chevrolet Birmingham Team

December 21, 2021

They explained everything to me in my lingo compare to some one that is a mechanic. Thanks for everything Serra Chevrolet! More

by Mary.Parker.5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Preston
Report | Print
Dec 23, 2021 -

Serra Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Serra Chevrolet Birmingham Team

December 16, 2021

I have had two vehicles serviced at Serra. Most recently a Silverado truck due to a recall. The staff were helpful and timely. More

by Dooley
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Preston
Report | Print
Dec 16, 2021 -

Dooley responded

Thanks

December 10, 2021

Excellent service. Employees are very congenial and helpful. I have always had a good experience with the people in the service department. More

by 1rlasr@att.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2021 -

Serra Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Serra Chevrolet Birmingham Team

November 26, 2021

I called she took me ready in very friendly courteous customer service are we will be back thanks More

by brendafjordan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2021 -

Serra Chevrolet responded

Thank you for the feedback! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, The Serra Chevrolet Birmingham Team

November 17, 2021

The Truck I got from serra Chevrolet,Sucks. M G would not talk to me Face to face More

by detragill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vickie Edwards (Great), John Preston
Report | Print
Nov 29, 2021 -

Serra Chevrolet responded

This is not the type of experience we seek to provide. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Sincerely, The Serra Chevrolet Birmingham Team

Nov 30, 2021 -

detragill responded

You can call me at 205-238-5133

November 13, 2021

They have taking the time to fix any and all my issues regarding my problems More

by Johnlocke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2021 -

Serra Chevrolet responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Serra Chevrolet Birmingham Team

November 10, 2021

Took my 2021 Silverado in for an oil change expecting to be there atleast a couple hours and was out in less than an hour. Excellent service experience! More

by Jcrowe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2021 -

Serra Chevrolet responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Serra Chevrolet Birmingham Team

November 02, 2021

The service was the service was excellent I will share with family and friends and I will always use More

by emmagilchrist21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Preston
Report | Print
Nov 03, 2021 -

Serra Chevrolet responded

Thank you so much for giving us an opportunity to work with you and your family! We look forward to helping you with any and all of your future automotive needs! Sincerely, The Serra Chevrolet Birmingham Team

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