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Serra Chevrolet - Service Center

Birmingham, AL

3.5
442 Reviews
Call Service Center (205) 853-2906

442 Reviews of Serra Chevrolet - Service Center

Sort by
January 25, 2022

Repeatedly lied, terrible customer service, good luck having them answer phone, manager is no different More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris
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Jan 31, 2022 -

Serra Chevrolet responded

We acknowledge your review and are currently looking into the events you’ve detailed.

January 17, 2022

As of now, I’ll would recommend. However, I have been twice and the couldn’t help me. So I have yet to use the service there. More

by Ferragamo8
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Preston
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Jan 19, 2022 -

Serra Chevrolet responded

It is always our goal to earn your 5-star rating. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those 2 additional stars in the future. We look forward to hearing from you. Thank you! Sincerely, The Serra Chevrolet Birmingham Team

Jan 19, 2022 -

Ferragamo8 responded

I initially came for an oil change. The service guys could not remove the filter cap (said it was too tight). I appreciate them letting me know rather than breaking something on the vehicle. No problem, I left went back to the company that changed it previously. Second trip, looking for bolts for the truck, again, could not get help. Did not have the bolts needed, however, they sent me to another dealer to get it. So, as of now, I have never used you all for anything. I hope that when I do come for the oil change my trip will be worth the five stars.

January 17, 2022

Part replaced under 80k warranty 11 months later same part was bad. Didn’t replace More

by ryan.hubbard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tessa McCown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Preston
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January 14, 2022

Service was great and the staff was very helpful. They were very efficient and timely. More

by shaunroper4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Clements
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Preston
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Jan 18, 2022 -

Serra Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Serra Chevrolet Birmingham Team

January 06, 2022

I was pleasantly pleased with the body work done on my 2015 Infinity QX80. The entire team at Serra Chevrolet are exceptional from start to finish. I have a new car!!! More

by Patricia
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Raposo, John Preston
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Jan 07, 2022 -

Serra Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Serra Chevrolet Birmingham Team

Jan 07, 2022 -

Patricia responded

Thank you so very much for your service and kindness.

January 05, 2022

The repair shop, manger’s is not a good person , He needs to be replaced. Other than that, I’ll deal with your dealership More

by Leereddick63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Repair shop
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January 01, 2022

They were professional in there work and very helpful , inspite of Serra Kia’s lack of willingness to resolve the problem. More

by Garrett1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2022 -

Serra Chevrolet responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Serra Chevrolet Birmingham Team

December 31, 2021

What was supposed to be a 2 week job, turned in to 3 months….. Pretty ridiculous to me thate More

by Poohphi93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tessa McCown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Preston
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December 29, 2021

Tess is the best and only service advisor the place needs! She has serviced all of my cars without an issue More

by Randy.maldonado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Preston
Report | Print
Dec 30, 2021 -

Serra Chevrolet responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Serra Chevrolet Birmingham Team

December 29, 2021

I'm highly dissatisfied with everything, when I did the deal I was giving options to refinance and now that I need to they have offered no assistance,I can't get a service apt for even minor stuff with out More

by catrice.lawrence
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tessa McCown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Md Helen, John Preston
Report | Print
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