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Serra Chevrolet - Service Center

Birmingham, AL

3.5
442 Reviews

442 Reviews of Serra Chevrolet - Service Center

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March 20, 2022

Everyone at the service department is extremely friendly and professional, would definitely recommend their service to friends and family. More

by lopezyordys93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Serra Chevrolet responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Serra Chevrolet Birmingham Team

March 16, 2022

The staff was very professional and kind. She kept me updated about my car.Environment was clean and comfortable. More

by richburgmary63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Serra Chevrolet responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Serra Chevrolet Birmingham Team

March 01, 2022

Very prompt and friendly. Professional service. When you want the best you go to the best. More

by sgwoodworks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Serra Chevrolet responded

Thanks for your perfect review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Serra Chevrolet Birmingham Team

February 22, 2022

Reasonable price and wait times and nice waiting room. The techs are through and really do a good job. More

by sdaniel3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2022 -

Serra Chevrolet responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, The Serra Chevrolet Birmingham Team

February 14, 2022

I have been taking my Silverado to Serra Chevrolet sense we moved to Alabama. I have traded up to a 2020 Silverado and will continue to get my vehicle serviced at Serra. The service work is always done prof More

by Steve123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clem Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2022 -

Serra Chevrolet responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Serra Chevrolet Birmingham Team

February 12, 2022

I came in for a oil change in December,and every since then I have been leaking oil... I only get my oil changed at the dealerships... I bought it at chevrolet 280 almost 3 years ago, And have never had More

by Harris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tessa McCown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Serra Chevrolet responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

February 04, 2022

My last service appointment was very good. Service advisor, technician was polite and friendly. Atmosphere of the waiting room was good. More

by jsrrd72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Serra Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Serra Chevrolet Birmingham Team

February 01, 2022

I have brought my car to be fixed twice and they still won't fix my hatchback. More

by tara891970
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Doug
Feb 14, 2022 -

Serra Chevrolet responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, The Serra Chevrolet Birmingham Team

January 31, 2022

Thorough, Friendly. Customer care associates in the service center. I took my car in for a new battery and it somehow started losing fluid. My car was old and on its last leg. I’ll never purchase anoth More

by Beneva.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Preston
Feb 02, 2022 -

Serra Chevrolet responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Serra Chevrolet Birmingham Team

January 29, 2022

The.employee we’re very courteous and polite. They explained the problem about the car. But it’s still not working. More

by mclemoremargaret58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Serra Chevrolet responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Serra Chevrolet Birmingham Team

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